Ratings based on 999 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Would stay again it was nice.
Comment from Hotel Management
20 Nov 2024 by Karen Lu, Hotel Management
Hi EvelynWe really appreciate your rating and comments, and we will be very happy to welcome you again :)Regards!
by A verified traveler
Posted 9 Apr 2024 on Hotels
Estuvo bien la estancia solo que hubo días en que un bar que está al cruzar la calle tenían la música súper fuerte y hasta las 4 am entonces mucho ruido
Comment from Hotel Management
9 Apr 2024 by KARENLU, Hotel Management
Buen Alma,Lamentamos que tu estancia no fuera como lo esperabas, tomaremos en cuenta tus comentarios para operaciones futuras.Saludos!
by A verified traveler
Posted 12 Jun 2023
Pool has mole, handle to the balcony broke no hot water
Comment from Hotel Management
17 Jun 2023 by KARENLU, Hotel Management
Buen día Norma,Le ofrecemos una disculpa por lo sucedido, agradecemos mucho su calificación y sus observaciones tomaremos en cuenta sus comentarios para mejorar el servicio en cada una de nuestras áreas.La esperamos prontosaludos!
by A verified traveler
Posted 1 Aug 2022
The ocean front views were amazing, staff were nice and friendly. But the check-in is almost nightmarish, they need to fix that!! They have you check-in then they tell you to come back for keys……… so they make stand in line twice…….
Comment from Hotel Management
2 Aug 2022 by Oceano Palace Beach Hotel, Hotel Management
Hello Christian, we are very sorry for the inconvenience with the check in, allow us to offer you a special discount on your next stays, in advance we offer you an apology
by A verified traveler
Posted 24 Jul 2022
Español/English
Estuve ahi una semana y vi los 2 lados de la moneda.
I stayed there for about a week and saw both sides of the coin.
Los primeros 3 dias estuvieron bien. Hay buenas opciones de transporte y actividades externas e instalaciones decentes. Sin embargo, al 4to dia hubo un apagon que duro varias horas. Al dia siguiente, no habian suficientes toallas y estaban alternando el aire acondicionado cada par de horas para distribuir la electricidad que les llegaba, cosa que causo que el ventilador sacara agua. Al dia siguiente me desactivaron las tarjetas de acceso pero eso se arreglo rapido al contactar recepcion.
El Wifi, mediocre. Frequentemente me dejaba sin internet desde mi laptop y paso mucho mas en los ultimos 3 dias.
La comida no esta mal, pero no es algo que diria que vale la pena conseguir el todo incluido- el dia que fui me atendieron mal.
The first three days were quite good. There are good transportation and external activity options. However, on the 4th day, there was a 2-3 hr outage. On the following day, there were not enough towels and they were alternating the air conditioner every hour to distribute the available power - this resulted in the room fan precipating some water. The day after my access cards got revoked but that got solved promptly upon contacting reception.
Wifi was bad, often kicking me out on my laptop and happening often, much more after the blackout.
Food was okay, but not worth all-inclusive. The day I went service was bad
by A verified traveler
Posted 5 Jun 2022
No tenían suficientes toallas,había cucarachas, les falta mantenimiento a los cuartos.
Comment from Hotel Management
9 Jun 2022 by Administración, Hotel Management
Agradecemos su tiempo para calificarnos, esperamos poder atenderle de nuevo y poder alcanzar sus expectativas. Sus comentarios serán compartidos con el personal a cargo.
by A verified traveler
Posted 2 Jun 2022 on Hotels
Comment from Hotel Management
9 Jun 2022 by Administración, Hotel Management
Agradecemos su tiempo para calificarnos, esperamos poder atenderle de nuevo y poder alcanzar sus expectativas.
by A verified traveler
Posted 27 May 2022
by A verified traveler
Posted 18 May 2022
by A verified traveler from Santa Maria
Posted 29 Apr 2022
Staff attitude now good.
Comment from Hotel Management
9 Jun 2022 by Administración, Hotel Management
We appreciate your time to share your comments, we hope to have the opportunity to serve you again and meet your expectations
