Ratings based on 777 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
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Comment from Hotel Management
29 Nov 2024 by Courtyard Mazatlan Beach Resort, Hotel Management
Estimado Pedro, Gracias por compartir tu experiencia en Courtyard Mazatlán Beach Resort.Siempre es agradable recibir comentarios positivos, en especial si provienen de quienes nos importantan más: de nuestros huéspedes! Esperamos contar con tu presencia proximamente y gracias por su preferencia.Sinceramente,Courtyard Mazatlan Beach Resort
by A verified traveler
Posted 27 Nov 2024
Good customer service
Comment from Hotel Management
29 Nov 2024 by Courtyard Mazatlan Beach Resort, Hotel Management
Dear Veronica, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlan Beach Resort
by A verified traveler from Cairo
Posted 27 Nov 2024
The hotel was very good. Rooms were clean & in good condition. Staff were friendly and super helpful. Breakfast was pretty good. The area is walkable - nearby restaurants and souvenir shops. You can also walk to the boardwalk & there are lots of little cars to transport you to nearby areas. We took a taxi to/from the airport. The price was the same as an Uber. The view from the rooms and common spaces is BEAUTIFUL!The pool is heated, which was amazing! But it would be small once the hotel gets full & it honestly could stand to be cleaner. Overall a super relaxing and nice stay.
Comment from Hotel Management
27 Nov 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Baher:On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.Sincerely!Courtyard by Marriott Mazatlan Beach Resort!
by A verified traveler
Posted 25 Nov 2024
No business room working for 5 days
After checkout still waiting for my points at BONBOY to be rewarded
no staff at the beach neither towels shower in the stairs not working
At swimming pool 6 employees staring at you
Comment from Hotel Management
25 Nov 2024 by Courtyard by Marriott Mazatlan, Hotel Management
Dear Ana Rita, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback.Sincerely,Courtyard by Marriott Mazatlan
by A verified traveler from Ventura
Posted 21 Nov 2024
The pool and views were great
Comment from Hotel Management
21 Nov 2024 by Courtyard Mazatlan Beach Resort, Hotel Management
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlan Beach Resort
by A verified traveler
Posted 21 Nov 2024
Beautiful and nice hotel
Friendly staff
Comment from Hotel Management
21 Nov 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Gabriel, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.Sincerely!Courtyard by Marriott Mazatlan Beach Resort!
by A verified traveler
Posted 21 Nov 2024
Check in was easy no issues room was just ok, mold in the shower and around the toilet seat, room wasn’t great it was just ok
Comment from Hotel Management
21 Nov 2024 by Courtyard by Marriott Mazatlan , Hotel Management
Dear Carlos,On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Engineering team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,
by A verified traveler
Posted 15 Nov 2024
Clean and quiet property, staff and service excellent!
Comment from Hotel Management
19 Nov 2024 by Courtyard Mazatlan Beach Resort, Hotel Management
Dear Ricardo, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlan Beach Resort
by A verified traveler
Posted 15 Nov 2024
Very good 👍
by A verified traveler
Posted 11 Nov 2024
Very convenient,concierge was the best ever!
Comment from Hotel Management
12 Nov 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Carmen: On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.Sincerely!Courtyard by Marriott Mazatlan Beach Resort
