Ratings based on 1,158 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
.
Comment from Hotel Management
20 Sep 2024 by E-commerce, Hotel Management
Muchas gracias por su buen comentario, esperamos tener el honor de servirle nuevamente. Saludos.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Sep 2024 by E-commerce, Hotel Management
Muchas gracias por tomarse el tiempo de calificarnos, su opinión es muy importante para nosotros.
by A verified traveler
Posted 5 Sep 2024
Nice place for some vacations
Comment from Hotel Management
11 Sep 2024 by E-commerce, Hotel Management
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!
by A verified traveler
Posted 3 Sep 2024
The location was good but the room is very old! Licking from the roof the AC wasn’t working! In restroom and kitchen it had 🐜 very bad. I didn’t even get a discount for what I paid
Comment from Hotel Management
4 Sep 2024 by Hotel Costa de Oro, Hotel Management
We appreciate your feedback and receive our apologies, we are working on improving our services, we hope to have the honor to serve you on your next visit. Greetings!
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
11 Sep 2024 by E-commerce, Hotel Management
Muchas gracias por tomarse el tiempo de calificarnos, su opinión es muy importante para nosotros. Esperamos tener el honor de servirle nuevamente. Saludos.
by A verified traveler from Chelan
Posted 28 Aug 2024
Staff is great, Luis from the restaurant did an amazing job. Food had good flavor, but they need to add more dishes to buffet. The hotel rooms themselves need an update, it's an old building but overall I enjoyed my stay in Costa de Oro and would stay again.
Comment from Hotel Management
28 Aug 2024 by Hotel Costa de Oro, Hotel Management
Thank you for your preference! We are glad that you enjoyed your stay so much. We will be sure to share your comments with our staff. We hope to have the honor of serving you on your next visit. Receive an affectionate greeting from your friends at Hotel Costa de Oro.
by A verified traveler from San Pedro
Posted 24 Aug 2024
I can’t hardly wait to come again!
Comment from Hotel Management
24 Aug 2024 by E-commerce, Hotel Management
We appreciate you taking the time to send us your comments. We are very happy that you had a nice experience, we hope to have the honor to serve you on your next visit. Greetings!
by A verified traveler
Posted 17 Aug 2024
This hotel was not what it looks in the picture's. Property is VERY outdated. Our room had mold all over and when i say all over i literally mean there was mold everywhere even the curtains had mold. The shower was so disgusting i refused to shower there. It was one of the worst stays I have ever stayed in. Please if you want to enjou your stay at mazatlan just stay at another resort. Mold is so bad for your health I dont understand how this Property is still open. The staff on the other hand were the sweetest that i will rate except the receptionist. AVOID STAYING HERE
Comment from Hotel Management
17 Aug 2024 by Hotel Costa de Oro, Hotel Management
Dear Antonio, we appreciate the patience you had during your stay and receive our apologies for the inconvenience. We’re working on improving our services.
by A verified traveler
Posted 14 Aug 2024
Nice
Comment from Hotel Management
23 Aug 2024 by E-commerce, Hotel Management
Muchas gracias por su buen comentario, esperamos tener el honor de servirle nuevamente. Saludos.
by A verified traveler from Napa
Posted 13 Aug 2024
The bedding is very cheap, very disappointed due the broken safe in the room. I believe is over price for the old suite we got. The only great thing was the ocean views from the balcony.
Comment from Hotel Management
13 Aug 2024 by Hotel Costa de Oro, Hotel Management
We regret that this time your stay was not as expected. We will continue to improve our services, we hope to have the honor of receiving you again at Hotel Costa de Oro. Thank you for your opinion.
