Ratings based on 460 Verified Reviews

4.3 out of 5
73% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 7 Jul 2024
Vanessa, the receptionist is always smiling and willing to help. On the other hand, Omar, is also attentive and speak English. He sells his jewelries and definitely help him purchase something.
5 out of 5
by A verified traveler

Posted 22 Jun 2024
Perfecto
5 out of 5
by A verified traveler

Posted 1 Jun 2024
Very nice and helpful staff, hotel is clean and close to everything
5 out of 5
by A verified traveler from Calgary

Posted 31 May 2024
Loved it
5 out of 5
by A verified traveler from Calgary

Posted 31 May 2024
Location was sooo perfect. Loved everything about this place.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 May 2024 on Hotels
4 out of 5
by A verified traveler from North las vegas

Posted 15 Apr 2024
to noisy in the morning from the staff since 6:00 am
5 out of 5
by A verified traveler

Posted 1 Feb 2024
Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.
3 out of 5
by A verified traveler

Good

Posted 5 Jan 2024 on Hotels
Nice people, average stay … echo noise any time
5 out of 5
by A verified traveler

Amazing Hotel in San Cristobal

Posted 1 Jan 2024 on Hotels
Hotel Diego de Mazariegos was amazing! The staff were so friendly and welcoming and the hotel was super clean and comfortable. It’s within walking distance everywhere in the center of San Cristobal de las Casas! Highly recommend it!