Ratings based on 382 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Great location, excellent staff.
Comment from Hotel Management
29 Nov 2024 by Administracion, Hotel Management
Buenas tardes Sra. Ana:Espero y se encuentre bien!! su opinión es muy importante para nosotros. Esperamos regrese pronto!!!!
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Everything was centralized around the hotel
Comment from Hotel Management
11 Nov 2024 by Administracion, Hotel Management
Buenos días:Agradecemos su preferencia, su opinión es muy importante para nosotros. Esperamos regrese pronto
by A verified traveler from Gwynn Oak
Posted 10 Nov 2024
Everything about this property is wonderful, in my experience. I think of my stay and I smile. Breakfast in the courtyard each morning was wonderful. My room was so clean and comfortable. The staff were always so helpful and welcoming. I will definitely return, probably next Fall.
Comment from Hotel Management
13 Nov 2024 by Administracion, Hotel Management
We appreciate your preference and hope you come back soon. Your opinion is very important to us.
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Great location.
by A verified traveler
Posted 2 Nov 2024
Beautiful hotel, picturesque. Loved the handmade sope, bar of shampoo and conditioner. Excellent cleaning staff.
Improvements could be made to hard bed and cold showers.
Comment from Hotel Management
2 Nov 2024 by Administracion, Hotel Management
Buenos días Srita. Lilia:Su opinión es muy importante para nosotros!!! Trabajamos día a día para ofrecer un mejor servicio, quedamos a sus órdenes.
by A verified traveler
Posted 25 Oct 2024
Perfect location, close to everything. Felt super safe at night. It is a little loud at nights in the area, but my husband and I are use to sleeping with a fan on as white noise so that wasn’t a problem at all for us. Bed was very comfortable. We felt at home, very cozy!
Comment from Hotel Management
25 Oct 2024 by Administracion, Hotel Management
Good morning Mrs. Brenda, we appreciate your preference and hope you come back soon. Your opinion is very important to us. We remain at your service!
by A verified traveler
Posted 17 Oct 2024
I did not want to share this but the problem was never resolved. We found cockroaches in our room, twice. The room we booked was not what was given to us and they said that in the description it mentioned that the room you see when booking is not guaranteed. And i understand that but our biggest concern was that there were roaches in our room around our clothes and I’m not okay with that.
Comment from Hotel Management
17 Oct 2024 by Administracion, Hotel Management
Good morning Ms. Marlene, first of all, I apologize for the inconvenience you experienced during your stay. We tried to solve it by changing your room. However, you decided to stay in that room. Therefore, nothing justifies the inconvenience because we are trying to solve the problem. However, I can guarantee that on your next stay, the room you saw on the Expedia page will be provided and a courtesy of lodging will be given.
