Ratings based on 17 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Ajay, Hotel Management
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
by A verified traveler
Posted 16 Mar 2024
Area around the hotel is not that clean
Comment from Hotel Management
8 Apr 2024 by Ajay, Hotel Management
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Ajay Sharma, Hotel Management
Dear Guest,Namaste!!It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay Sharma Asst. Front Office Manager Regenta central Cassiafom.rcc@royalorchidhotels.com
by A verified traveler
Posted 19 Sep 2023
it is so so property
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
by A verified traveler
Overcharged for 4 star, actual is a 3 star
Posted 14 Dec 2021 on HotelsIt was a good stay but definitely not a 4 star facility. More like 3 star.
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
by A verified traveler
Posted 3 Dec 2021 on Hotels
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
by A verified traveler
Posted 23 Sep 2021
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
by A verified traveler
Posted 19 Sep 2020 on Hotels
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
by A verified traveler
Worst Stay
Posted 14 Sep 2020 on HotelsThe service of the Hotel was really bad. They even did not had bathroom towels, did not cleaned the room even after when the dinner was served in room, water bottles not provided inspite of multiple reminders etc I really won’t recommend this place to anyone
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
by A verified traveler
Posted 16 Feb 2020
Comment from Hotel Management
2 Mar 2024 by Ajay Sharma , Hotel Management
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
