Ratings based on 439 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Good food. A/c was noisey in room. No movies in room just basic channels w commercials.
Comment from Hotel Management
24 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you so much for the feedback!
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you so much for the feedback!
by A verified traveler
Posted 22 Jun 2024
Great experience. Room was big and nicely decorated. Funky spot in a great location. Loved the pool and restaurant too.
Comment from Hotel Management
24 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you so much for the feedback!
by A verified traveler
Posted 21 Jun 2024
Excellent service! Beautiful restaurant and friendly staff. I received texts checking in with me and was asked if I needed anything. They provided a free drink and complimentary waters in the room. Parking is not free and I was told I would be charged an additional amenity fee that I wasn't expecting when I checked in. Free WiFi and room service is by request only. Overall, I loved it and would book a room there again if I return to Austin.
Comment from Hotel Management
24 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you so much for the feedback!
by A verified traveler from York
Posted 18 Jun 2024
An interesting space built out of a union hall and parking gargage
The $10/hour early check in fee starting at noon and counting down to 3 pm was a new thing I had never seen. I was disappointed to find out at night that AC was gone in our room and no one was around to fix it. While the night desk agent suggested that an adjustment would be made in the morning, the next morning nothing was possible. An uncomfortable night at too dear a price
Comment from Hotel Management
20 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Richard, thank you for your taking the time to share your feedback regarding your recent stay with us. I'm very sorry that we failed to meet your expectations. It is my hope that we may have another opportunity to welcome you back upon a future visit.
by A verified traveler
Posted 16 Jun 2024
Love it
Comment from Hotel Management
20 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 11 Jun 2024
Near Zilker park with salt water pool
Comment from Hotel Management
20 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you for the feedback!
by A verified traveler
Posted 10 Jun 2024
Lovely, quiet sanctuary in the middle of restaurants and attractions. Check in at 4P is kind of late. IMPORTANT: You have to ask for housekeeping service and they do NOT
Comment from Hotel Management
20 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Thank you for the feedback, Jana!
by A verified traveler from new york
Posted 9 Jun 2024
Fair. But worst part is the nickel and dime-ing. Early check in fee? What the heck!?! Late check out fee? What the heck? Amenity fee for a raggy, dirty pool. Service sucks; amenity sucked; not exactly the lap of luxury to charge fees. Food sucked too!! Do NOT recommend
Comment from Hotel Management
20 Jun 2024 by Abbey Tillman, General Manager, Hotel Management
Heidi, thank you so much for taking the time to share feedback regarding your recent stay with us. We're very sorry to hear that we failed to meet your expectations. We take this feedback in stride to improve our services!
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Manny Rodríguez | Front Desk Manager , Hotel Management
Howdy,Lane! Thank you so much for the 5-star rating! We're thrilled to know you had a positive experience with us. We'd love to hear from you if there's anything specific you enjoyed or any feedback you'd like to share. We look forward to welcoming you back soon!
