Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Pools are nice food is good. I had to do some work while travelling wifi in the rooms is basically non existent have to go down to the pool or lobby for wifi
by A verified traveler
Posted 5 Jan 2025
by A verified traveler from Mesa
Posted 4 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 24 Dec 2024
The hotel is extremely outdated. The front desk check in experience was extremely uncomfortable. The gentleman at the front desk refused to allow us to check in unless we gave him access to my personal email hotel confirmation. We had already paid and provided him with state issued ID's. He said it was hotel policy and was unreasonably rude. I explained that the email confirmation belonged to me and I could read him the confirmation numbers. He refused to acknowledge my confidentiality concerns. While hotel Irma is in a warm climate hot water is still necessary to shower comfortably. Unfortunately the hotel didn't have enough hot water or water pressure in the shower. The bed frames and headboard are made out of concrete and dangerous if you miss your pillow while laying down. The air-conditioning units are old and non-efficient unable to maintain the room cool. The tv's are difficult to watch. They require a three step different buttons and function to get them to work. Not enough pool towels for guests. Access to a taxi was a pain and inconvenient. The front desk staff had difficulty getting taxi's to come to the hotel on a timely fashion. The pool restaurant staff was quick to take food drink orders, however, delivering food and getting the check was slow and unnecessarily delayed. We rented three rooms and had hopes for a better experience from staff to facilities. We enjoyed the cleanliness but that's about it. I don't recommend to anyone and will never return.
Comment from Hotel Management
26 Dec 2024 by Gerencia Reservaciones, Hotel Management
First of all, we appreciate your trust in booking and spending your vacation with us.We appreciate your comments that help us to constantly improve, we apoligize for all the matters during your stay. We feel terrible and we would like an opportunity to change your bad experience.Come back soon, it will be a pleasure to assist you as always.
by A verified traveler
Posted 22 Dec 2024
Great location with wonderful views.
Rooms are dated. Was asked to change rooms midway through my stay so they could do scheduled maintenance on the aircon unit.
Comment from Hotel Management
26 Dec 2024 by Gerencia Reservaciones, Hotel Management
First of all, we appreciate your trust in booking and spending your vacation with us.We appreciate your comments that help us to constantly improve.We apologize for this inconvenient during your stay.Come back soon, it will be a pleasure to assist you as always.
by A verified traveler
Posted 16 Dec 2024
Truly a jem! Hotel Irma is relaxing and the entire staff is amazing!!! We will be back
Comment from Hotel Management
26 Dec 2024 by Gerencia Reservaciones, Hotel Management
First of all, we appreciate your trust in booking and spending your vacation with us.We appreciate your comments that help us to constantly improve.Come back soon, it will be a pleasure to assist you as always.
by A verified traveler
Posted 8 Dec 2024
Clean and well located amazing view
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Gerencia Reservaciones, Hotel Management
Muchas gracias por su valoración, nos ayudan a mejorar nuestros servicios e instalaciones, si tiene oportunidad y nos puede ayudar con mas detalles sería muy valioso.Vuelva pronto, siempre será un placer asistirle.
