Ratings based on 116 Verified Reviews

4.4 out of 5
82% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Apr 2024
The overall condition is great. The staff are very nice, helping checkin and checkout, opening elevator, and so on. Special thanks to Sherry who online answered my questions promptly and warm-hearted. I’m very happy for my three days stay. The swimming pool and gym equipment seem not impressive, no hot tub in the swimming area.
5 out of 5
by A verified traveler

Posted 9 Mar 2024
Excellent facility and services
4 out of 5
by A verified traveler

Posted 4 Mar 2024 on Hotels
Overall excellent. Gym was disappointing. Miaomiao at the reception knows good english and takes extra effort to help out.
5 out of 5
by A verified traveler

Posted 16 Dec 2023
We were warmly greeted at check-in and offered a complimentary room upgrade. Alice and Rita spoke excellent English and were helpful throughout our stay. Our room had a very nice view of the city and was elegant, spacious and comfortable. Rooms were very well sound-proofed. The hotel manager, a very pleasant Frenchman, greeted us at breakfast (which was excellent!) and came to say good-bye as we were checking out. I can't imagine a more professional and helpful staff.
4 out of 5
by A verified traveler

Posted 10 Aug 2023 on Hotels
Breakfast wasn't completely free for the child over 14, people would need to read clearly all the T&C. the receiption hall was a bit noisy everyday as it was let out for activities. Otherwise it was good, clean and confortable.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Aug 2023 on Hotels
5 out of 5
by A verified traveler

Best hotel experience I’ve ever had

Posted 4 Jun 2023 on Hotels
Had the best hotel experience of my life at Sofitel Zhengzhou. After years of traveling and countless hotel stays this stands out as being above and beyond. Wonderful facilities, amazing rooms and the best service that I’ve ever had, anywhere. Would love to return again.
5 out of 5
by A verified traveler

Pleaant stay

Posted 7 Jan 2021 on Hotels
Always a pleasant stay at the Sofitel. Do not know why they could not find my Accorplus membership.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2020 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Dec 2019 on Hotels
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