Ratings based on 136 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Port moody
Posted 15 Sep 2024
We actualy were move over to Mont Cervin Palace (Sister property). Wonderful experience. Staff exceptional in every way. Helpfull and friendly. Property: wonderful. Great breakfast and breakfast staff. Pool was very nice. We were primarily hiking in the area so it was nice to have a pool available at the end of a long day in the mountains. Location: centre of the town. Everything is walkable. Loads of pubs and restaurants within a couple of minutes. I recommend and would stay here again.
by A verified traveler
Posted 15 Sep 2024
We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.
by A verified traveler from Highlands Ranch
Posted 4 Sep 2024
Great property with amazing staff and service! Will be back !
by A verified traveler from Kirkland
Posted 2 Sep 2024 on Orbitz
Important to note that there is no driving in Zermatt so parking is in the adjacent town where you take the train in. Small vehicles will take you from the station to the hotel and everything is highly walkable. The hotel is well centered in the city and the staff is amazing. It's the oldest hotel in the city and has a lot of neat history.
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestThank you for your wonderful review! We’re delighted that you enjoyed your stay and appreciated the unique charm of Zermatt. Indeed, the car-free nature of the town adds to its special atmosphere, with the train ride from the adjacent town being part of the adventure. We're glad you found everything convenient and walkable, and that our location in the heart of the city worked well for you.It’s great to hear that our team made a positive impression and that you enjoyed the rich history of our hotel, being the oldest in the city. We take pride in preserving that history while providing excellent service. Thank you again for your kind words, and we hope to welcome you back to Zermatt soon!
by A verified traveler
Posted 26 Aug 2024
Great hotel in heart of downtown
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback. We are happy to read that you enjoyed your stay with us and the location of our hotel right in the center. We would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback and the 10 points given. We are happy to read that you enjoyed your stay with us and would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 25 Aug 2024
People at the front desk are so kind
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback and the 5 points given. We are happy to read that you enjoyed your stay with us as well as our kind front desk staff. We would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 23 Aug 2024
Fantastic place to stay, minutes away from the train station or the hiking trail. Highly recommend
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback and recommendation. We are happy to read that you enjoyed your stay with us and liked the central location of our hotel. We would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 12 Aug 2024
Great, charming hotel in walkable distance from the main attractions: Gornergrat train and Matterhorn Glacier Paradise cable car stations. Our room was large and very comfortable. The staff was very friendly and helpful. I highly recommend choosing Monta Rosa for a stay in Zermatt!
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guest Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay at Monte Rosa and found our location convenient for exploring Zermatt’s main attractions like the Gornergrat train and Matterhorn Glacier Paradise cable car stations. It's wonderful that you found your room spacious and comfortable and that our staff made a positive impression on you. We truly appreciate your recommendation and look forward to welcoming you back to Monte Rosa on your next visit to Zermatt!
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your feedback and 5 star review.We are happy to read that you enjoyed your stay with us and we would be delighted to welcome you back soon.Best regards
