Ratings based on 164 Verified Reviews

4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Nov 2024
3 out of 5
by A verified traveler

Posted 25 Dec 2022
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Aug 2022
5 out of 5
by A verified traveler

Posted 2 Jan 2022 on Orbitz
Service was amazing, everyone was so friendly!
5 out of 5
by A verified traveler

Very good in all aspects !!

Posted 26 Oct 2021 on Hotels
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
4 out of 5
by A verified traveler

Great stay

Posted 6 Oct 2021 on Hotels
The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
5 out of 5
by A verified traveler

Posted 10 Mar 2020 on Hotels
Beautiful spacious room with Matterhorn view from the balcony.
Comment from Hotel Management
11 Mar 2020 by Sylvia, Hotel Management
Dear Corin Thank you for your kind review. We are happy, that you enjoyed your stay. Best regards
3 out of 5
by A verified traveler

Grand Old Hotel in need of TLC!

Posted 7 Mar 2020 on Hotels
This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Comment from Hotel Management
11 Mar 2020 by Sylvia, Hotel Management
Dear Paul Thank you for you review and you explanation. We will work on it. Best regards
5 out of 5
by A verified traveler from Zurich

Posted 22 Feb 2020
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
Comment from Hotel Management
24 Feb 2020 by Sylvia, Hotel Management
Werter Christian, vielen Dank für die tolle Bewertung. Es würde uns freuen, Sie und Ihre Familie wieder bei uns begrüssen zu dürfen. Freundliche Grüsse
4 out of 5
by A verified traveler

Posted 20 Feb 2020 on Hotels
Comment from Hotel Management
22 Feb 2020 by Sylvia, Hotel Management
Dear guest, thank you for your kind feedback. You are always welcome back. Best regards
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