Ratings based on 282 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
by A verified traveler from Walnut Creek
Posted 16 Dec 2024
by A verified traveler from miami
Posted 24 Nov 2024
Great location!
Comment from Hotel Management
9 Dec 2024 by Team Hotel Alpina, Hotel Management
Dear Claudia Carolina Thank you for your feedback! We're glad you enjoyed our great location. We hope to welcome you back soon!
by A verified traveler
Posted 24 Nov 2024
Cleanliness and staff are very good.
Comment from Hotel Management
9 Dec 2024 by Team Hotel Alpina, Hotel Management
Dear Darin Thank you for your kind words! We're delighted to hear that you were happy with the cleanliness and our staff. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Our stay at Hotel Alpina would have been great if the sound insulation in the rooms was better.
We heard every single sound of the room above us and unfortunately they did not go to bed until the early hours of the morning which meant even with ear plugs we could not sleep.
I wouldn’t recommend staying here for longer than a night unless you can sleep through a lot of noise.
Everything else was great. 😊
Pros: comfy beds, nice shower, great location, amazing views, nice staff.
Cons: high likelihood of not getting a good nights sleep. No facilities provided to make hot drinks.
Comment from Hotel Management
9 Dec 2024 by Team Hotel Alpina, Hotel Management
Dear Shontelle Thank you for sharing your experience with us. We're glad to hear that you enjoyed the comfy beds, nice shower, great location, amazing views, and our staff. We truly apologize for the noise disturbance you experienced and understand how it impacted your stay. We will look into improving the sound insulation to ensure a more restful experience for our future guests. We also appreciate your feedback about the lack of hot drink facilities and will consider this for future improvements. We hope to welcome you back for a better experience next time!
by A verified traveler
Posted 18 Nov 2024
Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Comment from Hotel Management
9 Dec 2024 by Team Hotel Alpina, Hotel Management
Dear Olivia Thank you for your kind review! We’re delighted to hear that you enjoyed the friendly staff, breakfast, and the spacious room, as well as the convenient location. We hope to welcome you back to Zermatt soon!
by A verified traveler
Posted 13 Nov 2024
Ok
Comment from Hotel Management
14 Nov 2024 by Team Hotel Alpina, Hotel Management
Dear Jodie Thank you for your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
The hotel need to be update
Comment from Hotel Management
8 Nov 2024 by Team Hotel Alpina, Hotel Management
Dear mei hui Thank you for your feedback. We appreciate your suggestion regarding updates to the hotel. We are always looking for ways to improve and enhance the guest experience, and your comments will certainly be taken into consideration. We hope to welcome you back in the future, where you can see the improvements we've made!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Team Hotel Alpina, Hotel Management
Dear Sophia Thank you for your feedback! We hope to welcome you back soon!
by A verified traveler
Posted 21 Oct 2024
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise!
Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Comment from Hotel Management
8 Nov 2024 by Team Hotel Alpina, Hotel Management
Dear mei hui The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise! Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
