Ratings based on 273 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Vancouver
Posted 19 Sep 2024
Get a room with the view it’s so worth it. We woke up every morning looking at the Matterhorn. Great staff, nice breakfast very comfortable room, good size. Short downhill walk into town and then of course back up after dinner but so worth it for that view. There is an elevator a bit further up the hill you can also take. Hotel has a jitney for your luggage.
by A verified traveler
Posted 13 Sep 2024
The staff were very nice and friendly. Noemi at the front desk is lovely and very polite. Miguel is truly a gentleman and very kind person. He’s always working hard to make us smile!
by A verified traveler
Posted 8 Sep 2024
Albeit this is a 3 star property facilities were good and staff was brilliant.
by A verified traveler
Posted 28 Aug 2024
Friendly and helpful staff. Nice pool and hot tub. Amazing views of the Matterhorn. Great restaurant across the street with great views of the Matterhorn. Hotel will pick you up at train station or taxi garage if you call them for free. Great breakfast.
by A verified traveler
Posted 28 Aug 2024
The view of the Matterhorn/Zermatt is unmatched. Also, there is an elevator at the property next door which eliminates the need to walk up a long hill to get to and from the property. Management offered to shuttle us to the train station when it was time to leave.
by A verified traveler
Posted 22 Aug 2024
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
by A verified traveler from Harvey Lake
Posted 22 Aug 2024
Pleasant staff
by A verified traveler
Posted 20 Aug 2024
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
by A verified traveler
Posted 17 Aug 2024
Please notice, they have a shuttle from the train station, take it otherwise the walk up is crazy up hill, they have secret lassage to the downtown area which is awesome. Very friendly staff. One thing i did not like knowing that yes the area is crazy safe is that they leave the hotel open 24 hrs no one at the front desk as of 8pm and they tell you to just leqve your key hanging at the reception not protected. Nothing happened but it was still a little concerning
by A verified traveler
Posted 14 Jul 2024
Great view of Zermatt.
