Ratings based on 306 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!
by A verified traveler
Posted 19 Nov 2024
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
by A verified traveler from SAN PEDRO GARZA GARCIA
Posted 2 Nov 2024
Great option to stay sleep and eat in the heart of zermatt
by A verified traveler
Posted 21 Oct 2024
Very nicely decorated, soft sheets, very good breakfast, very centric location. The staff were very friendly, courteous and helpful, including the bed breakfast staff. And Carmen at the front desk was great! She gave us great recommendations! Freshly squeezed OJ! Good variety of food items. The bed was very comfortable, amazing views from the deck. The spa was fantastic too and it was included. We had daily beverages in our bedroom and snacks and it was included too. We would definitely stay there again. And needless to say, Zermatt was just amazing!
by A verified traveler
Posted 24 Sep 2024
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
by A verified traveler
Posted 9 Aug 2024
Excellent hitel
by A verified traveler
Posted 6 Aug 2024
We loved the hotel. The room was amazing, with views of the Matterhorn and staff were always helpful. I would have given a 5 star rating, however, some of the blinds and windows were broken and the room was advertised as the Sky and Stars suite, yet some roof windows wouldn't open and were clearly broken and some of the roof blinds were either missing or broken and unable to open, one of them directly above the main bed.
by A verified traveler
Posted 1 Aug 2024
The hotel is very well located and easy to access from the shuttle station on foot with suitcases. Our room had a terrific view of the Matterhorn.
The staff were very courteous and the included breakfast was sufficient.
The air conditioning lacked power to cool the room in the heat of summer but it was better than no A.C at all.
Would return to the same hotel in the future.
by A verified traveler
Great stay in zermatt
Posted 13 Jul 2024 on HotelsHighly recommend. Great location. Great food md service.
My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
by A verified traveler
Great location, not so great hotel
Posted 12 Jul 2024 on HotelsI wanted to love this hotel, but found it to be very awkward and in need of a deep clean and paint job, It is very quirky (which I think is part of the appeal) and was confused by the theme. The kitchen in our sweet was kind of dirty and the shower needed a deep clean. The walls are scuffed and you can tell that the people who stay here "use it hard". The air conditioning was very ineffective with the roof being made out of glass. The front desk staff was not very informative as to area hiking and the like. The man who checked us in was very nice and there was a woman at breakfast every morning (Martha or Marcia) who was the best employee/most helpful that we encountered. More helpful than the front desk. I would choose another place to stay should I visit again.
