Ratings based on 439 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Very satisfied
by A verified traveler
Posted 28 Sep 2024
Great room. Awesome out door area
by A verified traveler from irvine
Posted 24 Sep 2024
Very clean room and beddings. Also has a good view of matterhorn from room
by A verified traveler
Posted 24 Sep 2024
The hotel felt clean with modern upgrades while maintaining that genuine Swiss charm that we appreciated.
by A verified traveler
Posted 22 Sep 2024
The room is spacious and clean but the shower area is small and narrow that it’s hard to move! There’s a patio with the Matterhorn backdrop, that’s lovely!
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Dear GraceWe are grateful for your kind feedback.
by A verified traveler
Posted 21 Sep 2024
I got a room with a kitchen so it was helpful as we made a couple of quick meals. Unfortunately, the view is of construction next door. Also, had to walk down a few flights of stairs which was ok for us but would be hard for someone who is elderly with luggages. Breakfast was delicious with ample selections. About 15 minutes from train station slight uphill. Overall, a great place to stay in zermatt and would recommend.
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Dear Su-MeeWe are sorry about the construction next door.
by A verified traveler
Posted 20 Sep 2024
Fabulous location for the trams and hiking/biking up to the Matterhorn. The gentleman at the reception desk was very kind and helpful. The breakfast was the nicest we had in 3 weeks in Europe. They offered luggage storage as well. We loved having a balcony/terrace that looked up to the Matterhorn. We loved staying here.
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Dear JulieWe are happy to read you had a stay with us.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Thank you Jayne
by A verified traveler
Posted 19 Sep 2024
Little bit of a walk from the train station, but fun to see the town during the walk! Just could be more challenging if you had a lot of rolling luggage. Beds/pillows decently comfortable. Rooms very clean. Breakfast was great, had the best options out of any hotel we stayed at in Switzerland. View of Matterhorn from the room which was a pleasant surprise!
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Dear RandiWe are thankful that you had a good stay full of memories.
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Carol, Hotel Management
Thanks for maximum points
