Ratings based on 139 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Great location. Clean and good restaurant.
Comment from Hotel Management
18 Jan 2025 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your review and the 5 points you gave us. We are very happy to read that you enjoyed your stay with us and the restaurant. We would be glad to welcome you back with us one time.
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
18 Jan 2025 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your 5 point review.We are glad to read that you enjoyed your stay with us.We would be delighted to welcome you back one time.
by A verified traveler
Posted 7 Jan 2025
Centrally located, easy to get to everything, quiet, convenient
Comment from Hotel Management
18 Jan 2025 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your 5 point review.We are glad to hear that you liked our location and hotel and enjoyed your stay with us.We would be happy to welcome you back with us another time.
by A verified traveler from Port moody
Posted 15 Sep 2024
We actualy were move over to Mont Cervin Palace (Sister property). Wonderful experience. Staff exceptional in every way. Helpfull and friendly. Property: wonderful. Great breakfast and breakfast staff. Pool was very nice. We were primarily hiking in the area so it was nice to have a pool available at the end of a long day in the mountains. Location: centre of the town. Everything is walkable. Loads of pubs and restaurants within a couple of minutes. I recommend and would stay here again.
by A verified traveler
Posted 15 Sep 2024
We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.
by A verified traveler from Highlands Ranch
Posted 4 Sep 2024
Great property with amazing staff and service! Will be back !
by A verified traveler from Kirkland
Posted 2 Sep 2024 on Orbitz
Important to note that there is no driving in Zermatt so parking is in the adjacent town where you take the train in. Small vehicles will take you from the station to the hotel and everything is highly walkable. The hotel is well centered in the city and the staff is amazing. It's the oldest hotel in the city and has a lot of neat history.
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestThank you for your wonderful review! We’re delighted that you enjoyed your stay and appreciated the unique charm of Zermatt. Indeed, the car-free nature of the town adds to its special atmosphere, with the train ride from the adjacent town being part of the adventure. We're glad you found everything convenient and walkable, and that our location in the heart of the city worked well for you.It’s great to hear that our team made a positive impression and that you enjoyed the rich history of our hotel, being the oldest in the city. We take pride in preserving that history while providing excellent service. Thank you again for your kind words, and we hope to welcome you back to Zermatt soon!
by A verified traveler
Posted 26 Aug 2024
Great hotel in heart of downtown
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback. We are happy to read that you enjoyed your stay with us and the location of our hotel right in the center. We would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback and the 10 points given. We are happy to read that you enjoyed your stay with us and would be delighted to welcome you back in Zermatt soon.
by A verified traveler
Posted 25 Aug 2024
People at the front desk are so kind
Comment from Hotel Management
3 Sep 2024 by Sophie Specht & Team, Hotel Management
Dear guestthank you very much for your positive feedback and the 5 points given. We are happy to read that you enjoyed your stay with us as well as our kind front desk staff. We would be delighted to welcome you back in Zermatt soon.
