Ratings based on 29 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overrated
Posted 3 Feb 2020 on HotelsHeater in room not working ; asked for extra bed linen and the hotel had to be reminded twice
Room is basic - no tea making facilities
Duvets are hard !
by A verified traveler
Best Hotel and Service we encountered so far
Posted 2 Jan 2019 on HotelsAmazing and the best hotel we have stayed so far.
Comment from Hotel Management
8 Jan 2019 by Klaus, Hotel Management
Thanks lot for your post!
by A verified traveler
Posted 3 Dec 2018
Comment from Hotel Management
8 Jan 2019 by Klaus, Hotel Management
Thank you!
by A verified traveler from Iowa
Posted 30 Sep 2018
Great hotel! Staff was amazing. Great bartender.
Comment from Hotel Management
3 Oct 2018 by Anna, Hotel Management
Thank you very much for your review!
Recommended
for Everyoneby A verified traveler from USA
Posted 12 Jun 2018 on Orbitz
This hotel is a gem. 5 Star with large, clean and comfortable rooms. The staff were very friendly. Meals were exqusite.
Recommended
for Everyoneby A verified traveler from Cardiff
Exceptional Hospitality
Posted 6 Mar 2018
Pros: Beautiful hotel
Friendliness
Warmth
Food
Owners always around
Location
Cons: Everything was perfect
Location: Close to the slopes
10 minute walk to the bars and town
We have stayed in any many hotels small and large in many countries over the years, and this is the best for everything by far.
The hotel owners go above and beyond what you would expect, and the staff make you feel so welcome with a genuine smile every minute of the day.
They are very passionate about their beautiful hotel, and also how guests should be looked after, not just whilst in the hotel but throughout their stay in the resort.
Nothing is too much trouble for them to make your stay extremely comfortable and want for nothing.
Oh and the buffet and food every morning and evening was amazing.
Every other hotel could learn a lot about running a hotel properly from Klaus and Christine
We will definitely be back.
Thank you for looking after us in such a warm friendly manner.
Ian and Amanda Tough.
Comment from Hotel Management
27 Mar 2018 by Anna, Hotel Management
Many thanks for your feedback! We are so pleased that you enjoyed your time with us!
by A verified traveler
Convient, clean and easy in and out
Posted 17 Sep 2016 on HotelsWhat Hotels.com doesn't tell you is that the listed price is inclusive - in other words, breakfast, lunch AND dinner are all included for each member in your party. The family run business (Familie Kerbl) really know customer service and take great pride in pleasing their guests. Their entire staff was very professional and accommodating. The location is easy to find and offers plenty of free parking.
by A verified traveler from Aberdeen
Touring Austria
Posted 3 Sep 2016 on HotelsLovely 2 day stay in Zell am See. Draft Wein staff very friendly & helpful. Comfortable room & hotel
Recommended
for Familiesby A verified traveler from Leeds
Great family hotel
Posted 13 Aug 2016
Pros: Free bike hire (Lots in the basement), location, friendly staff, great food, children enjoyed it (What more can you ask for if they are happy...)
Location: Lots of alpine walking (6 day lift pass), ride around the lake, train to other places,
If you're looking for a quality hotel which is relaxed and family friendly then this is the location. Then staff are pleasent, helpful and a credit to the hotel. Facilities are all that you could ask for with children: Outdoor area to play; outdoor pool (One depth so not small child friendly, but indoor paddle area is fine for them); breakfast and dinner has a wide selection to suit all tastes (and the kids ate stuff they probably wouldnt eat at home thanks to suggestions from the waiter and the variety on offer). With the full board, the inclusion of 'make your own packed lunch' eliminated the daily stress of what to eat for lunch allowing much greater daytime freedom to explore. High quality finish to the rooms and an excellent level of cleanliness. Ignore all comments that cards are not accepted for payment as this is not the case.
by Mohammed
Posted 26 Jul 2016 on Hotels
