Ratings based on 52 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
Quiet and safe. Staff is supper.
by A verified traveler
Posted 5 Sep 2023
We recently stayed at this hotel for 2 nights. When you enter , the lobby area is nice . And that’s about it. The room we stayed in was dated and the carpet was full of stains. In a 4 star hotel the standards for cleanliness should be higher. We had the most unpleasant experience for 2 days at breakfast. We walked in the restaurant and waited to be seated. The majority of tables were nicely done . The hostess had a hard time locating our name on the guests lists and when she was able to confirm we had the breakfast included in our stay she led us to a table that needed to be done. Ok, no big deal we thought. It’s the 1st day and they were not prepared for us. But unfortunately this happened again on the 2nd day. No table ready for us! We felt treated like 2nd class citizens. We are well travelled and this is by far one of the most disappointing stay we ever had. Not a single time we heard an apology.
by A verified traveler
Posted 30 Aug 2022
The bed was not made, no sheets. When I realized the problem it was too late and had no assistance.
by A verified traveler
Posted 3 Sep 2019
Lovely location and great views from the pool terrace. We upgraded to a lake side suite, which was lovely. Staff couldn't do enough for you. Spa was superb, sauna, steam room and lovely pool.
Breakfast buffet very good too.
Was disappointed that the rooms were somewhat old fashioned. They had no air-conditing or even a fan. Bathroom was small with seperate toilet. Plastic glasses and cups, not what i would expect of a hotel of this standard.
by A verified traveler
Posted 20 Aug 2019
Absolutely fantastic!
Would certainly recommend
The staff couldn’t have been any more helpful 😃👌
by A verified traveler
Spectacular staff with a nice and quiet location
Posted 14 Aug 2019 on HotelsOverall, we loved this property and would stay here again. It is close enough to the Old Town, but far enough away to be extremely quiet and relaxing at night. The property is uphill so if you have difficulty walking or are really out of shape probably not a good location. The staff were absolutely wonderful, particularly the front desk. Extremely friendly and helpful. They have a reasonably priced bar with cold beer and good wine available. Breakfast buffet decent, but not great. They offer a limited 5-course menu daily with items changing at an unbelievably reasonable price with very reasonably priced wines. Many people understandably eat here for dinners and we thought it was a great value. Bedroom was good, although we thought it would have air conditioning which was the only complaint since it was summer. The junior suite we had was worth every penny having a nice, roomy balcony with a spectacular view. Only other negative is that the WiFi is terrible, regardless of where you are in the hotel. We basically had to turn it off just to get a web page to load.
by A verified traveler
Good quality friendly hotel
Posted 22 Jun 2019 on HotelsHad very good stay at hotel which is well positioned in Zell am See. Received a warm welcome and room upgraded to a junior suite which was brilliant and very comfortable.
Service in the hotel was excellent. Front of house staff all wear traditional Austrian dress.
It was also nice to relax in the Spa and outside pool after a day out walking the hills.
Only criticism would be lack of air conditioning in the room. We slept with window and door onto balcony open to keep cool but meant we were woken early by dawn chorus!
Would recommend hotel.
by A verified traveler
Great hotel in a beautiful town
Posted 24 May 2019 on HotelsThe hostess was very warm and welcoming. Welcome coffee and cake was provided.
The summer pass cable car tickets were included.
Breakfast was buffet style with cereal, meats and cheeses. Eggs cooked to order.
A short walk to the lakeside.
Room was warm and comfy with a nice view.
Neat and clean.
Outdoor Parking was on the property. We saw a covered garage, probably for winter months, not sure how big it is.
by A verified traveler
Lovely stay at Zell am See
Posted 24 Aug 2018 on HotelsStayed here for 3 nights in summer, it was lovely. The hotel has great wellness facilities and is conveniently located just a few minutes away from bus station for excursions and cable car rides. Food was delicious and we felt well taken care of.
Recommended
for Everyoneby A verified traveler from Texas
Great hotel
Posted 2 Jul 2017
Pros: Central location, but quiet
Cons: Breakfast was fine, but they ran out of items (i.e. eggs) that were not replaced
Location: Walking distance to lake, town, and skiing
Very nice and helpful staff who gave us a nice welcome with a glass of wine while we registered. Good restaurant, and walking distance to town. Room was quite large, had a nice balcony with view of mountains and lake. Parking was free, right in front of hotel.
