Ratings based on 413 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Sehr geehrte Frau Ramona, herzlichen Dank für Ihr Feedback. Schade, dass wir Sie nicht von unserem Service überzeugen konnten. Dennoch wünschen wir Ihnen alles erdenklich Gute und senden Ihnen herzliche Grüße aus Zell am See
by A verified traveler
Posted 31 Oct 2024
The staff were all amazing, friendly and helpful. A beautiful old building in a fantastic spot, 5 mins walk from the train station and 5 mins to the picturesque town centre.
Comment from Hotel Management
12 Nov 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Claire, thank you very much for your kind review! We’re thrilled to hear that you enjoyed our beautiful building and convenient location. Our team takes pride in providing a warm and welcoming experience for every guest, so it’s wonderful to know you felt well taken care of. We look forward to welcoming you back on your next visit to Zell am See!
by A verified traveler
Posted 19 Oct 2024
Overall experience was great
Comment from Hotel Management
22 Oct 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Susann, thank you very much for your great feedback. It was a pleasure to have you here.
by A verified traveler
Posted 20 Sep 2024
Food was good.i do think our room could have done with up dateing with a lick of paint
Comment from Hotel Management
25 Sep 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Lisa,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Warm regards from the entire GRAND HOTEL team
by A verified traveler
Posted 15 Sep 2024
Excellent location. Room had a gorgeous view of the lake. Staff were extremely helpful. Had a wonderful stay.
Comment from Hotel Management
18 Sep 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Ian,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warm regards from the entire GRAND HOTEL team
by A verified traveler
Posted 11 Sep 2024
Staff was phenomenal and so very helpful. Lake & property location was great. Brewery and cafe open/service times were limited and somewhat confusing. Our room was clean and beds were comfortable. No air conditioning, which we knew about, so we brought fans and were also supplied with fans but am uncertain if this is normal or our room just happened to have some fans left in it. Biggest issue was that the train runs directly next to the hotel and is quite loud since we needed to leave our doors and windows wide open at night in order to cool our room enough to sleep. We were able to get some sleep with 5 fans going, 2 noise machines and ear plugs. It’s a beautiful setting with great staff and clean rooms but if you’re a light sleeper who requires coolness to sleep, this might not be the best option for you.
Comment from Hotel Management
18 Sep 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Ellen, thank you for your feedback and for highlighting the exceptional service provided by our staff and the wonderful location of our hotel. We apologize for any confusion regarding the service times of the brewery and cafe. Regarding the noise from the train, we regret any inconvenience this may have caused during your stay. While we do not have air conditioning in all rooms, we do provide fans in all rooms to ensure our guests' comfort. We appreciate your understanding and patience in this matter. Should you choose to stay with us again, please inform us in advance so we can make arrangements to address your concerns. Kind regards from the entire team.
by A verified traveler
Posted 12 Aug 2024
Air conditioning needs to requested separately and is not included in the Expedia quoted rate
We had two fans in the room and a door that opened to the lake and we were comfortable as we were only in the room after sunset.
The dining was excellent.
Comment from Hotel Management
13 Aug 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Rollin, thank you so much for your kind feedback. It was a pleasure to have you here and we would love to welcome you another time again.
by A verified traveler
Wonderful hotel with great staff
Posted 11 Aug 2024 on HotelsFabulous location , wonderful hotel . Very comfortable beds, superb food , we booked half board ,which even included afternoon snacks. Only thing to criticise in our room ( we booked a superior double with sea view ) was the shower, very small and the shower head not fixed properly and making it difficult to shower, we called maintainence, but it wasn’t fixed . Trains regularly going past the hotel also very noisy during the night
Comment from Hotel Management
13 Aug 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear FT, thank you very much for your feedback. We regret the difficulties you faced with maintainance during your stay and want to apologise. Furthermore, we would love to welcome you another time again at the GRAND.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Thank you for your feedback.
by A verified traveler
Beautiful hotel on lake
Posted 2 Aug 2024 on HotelsLovely hotel, staff amazing, direct access to lake for swimming in summer. Only let down is no air conditioning in rooms, just fans so quite warm at night.
Comment from Hotel Management
7 Aug 2024 by GRAND HOTEL ZELL AM SEE, Hotel Management
Dear Joanne, thank you for your feedback. Great to hear you enjoyed your journey. We would love to welcome you another time again and send you kind regards from the entire GRAND HOTEL Team
