Ratings based on 394 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Great
Comment from Hotel Management
30 Oct 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for your fantastic rating! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 20 Oct 2024
Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.
Comment from Hotel Management
30 Oct 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for your feedback and for rating! We’re glad to hear that you found us to be a good option. We appreciate your concern regarding the glassware and will address this with our front desk staff to ensure our hygiene standards are upheld. Your comments are important to us, and we hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Serenity Hotel Boutique, Hotel Management
¡Muchas gracias por tu calificación! Nos alegra mucho saber que tu experiencia fue excelente. Apreciamos tu apoyo y esperamos recibirte nuevamente muy pronto.
by A verified traveler
Posted 22 Sep 2024
Safe,walkable
Comment from Hotel Management
30 Sep 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for choosing Serenity Hotel Boutique and for sharing your rating with us. We regret to see that your stay may not have fully met your expectations.Your satisfaction is important to us, and we would greatly appreciate any details or suggestions you may have to help us improve. Please feel free to reach out to us directly if there is anything we can do for you.We hope to have the opportunity to welcome you again and provide a more memorable experience.
by A verified traveler
Posted 18 Sep 2024
The place was super clean and comfortable. I will absolutely be back!
Comment from Hotel Management
18 Sep 2024 by Serenity Hotel Boutique, Hotel Management
Dear Matthew,Thank you for your wonderful review and perfect rating! We're thrilled to hear you found Serenity Hotel Boutique clean and comfortable. It’s fantastic to know you'll be returning, and we can’t wait to welcome you back for another stay!Best regards,
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Serenity Hotel Boutique, Hotel Management
Estimado Oziel,¡Muchas gracias por la calificación perfecta de 5/5! Nos alegra mucho saber que tu experiencia en Serenity Hotel Boutique fue excelente. Tu satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirte nuevamente pronto.Saludos cordiales,
by A verified traveler from Clearwater
Posted 27 Aug 2024
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading.
It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
Comment from Hotel Management
29 Aug 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for your feedback. We apologize for any confusion regarding our restaurant hours and for the noise disturbances you experienced. We appreciate your comments and will address these issues to improve our guests' comfort. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 23 Aug 2024
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Comment from Hotel Management
29 Aug 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you were amazed by the size and beauty of our place and enjoyed the short walk to the beach. We look forward to welcoming you back soon!
by A verified traveler
Value for money
Posted 15 Aug 2024 on HotelsDecent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
Comment from Hotel Management
29 Aug 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for sharing your thoughts. We’re glad you found value in our location and appreciated the service and friendliness of our staff. We're sorry to hear that the comfort and facilities didn't meet your expectations. We’ll use your feedback to improve and hope you'll give us another chance in the future.
by A verified traveler
Posted 15 Aug 2024
Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Comment from Hotel Management
29 Aug 2024 by Serenity Hotel Boutique, Hotel Management
Thank you for your feedback and for highlighting our friendly staff. We apologize for the inconvenience with the temperature and the generator issue. We appreciate your understanding and hope to provide you with an even better experience next time.
