Ratings based on 62 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overpriced. NOT close to the beach or town
Posted 22 Aug 2024 on HotelsPoor communication. No advance access code. All doors are locked and you are on your own at night. I was lucky to find a guy with a local phone to call the facility emergency line. After that , a simple digital code was emailed to me.
NOT a Good Place to stay!!! $$$ and zero service.
by A verified traveler
Great Place
Posted 24 Jul 2023 on HotelsThe aparta hotel was amazing and very friendly. They accept dogs which was great for us. Definitely recommend it.
Very clean, lovely surroundings.
Around 20 to 25 min walk into town. 5 min by car.
by A verified traveler
Disappointing…
Posted 22 Jun 2023 on HotelsAfter a promising start (an early check-in on a Sunday)… I quickly found that the air conditioning in my room (208) was faulty, even dangerous, with water condensing within the unit and dripping heavily onto the floor below and very close to the TV.
Thank goodness I didn’t leave it switched on and leave the apartment for any length of time.
I contacted reception using the same WhatsApp channel they initially contacted me on to try and get it quickly resolved, but no comms were forthcoming aside from a ‘we’ll take a look’
Assuming it had been fixed later the following day, I tried it again and more water dripped onto the floor.
Unfortunately I had to use the two towels issued (should have been four) to dry the floor… and was later accused stealing the two towels they hadn’t issued me with!
Was this because I complained??
The bathroom basin plug was also totally defective (old, stuck and would not pop-up), as was the bath plug (far too small).
The apartment felt a little tired in places… and a little further from town/train station than I had realised (poor research on my part).
Parking was a highlight with plenty of good sized spaces!
Up until the point I was basically accused of stealing some very cheap white towels (that were missing on day 1, along with a bath mat), the stay was at best, adequate.
by A verified traveler
Posted 13 Sep 2019
The property was nice and was an easy walk into town and the beach. Easy train ride to SAN Sebastian
The greatest feature of the property was definitely the hostess. She was very helpful with any question and had great recommendations on what to do and where to eat etc.
Recommended
for Everyoneby A verified traveler from Tauranga NZ
Spacious clean unit
Posted 19 Oct 2018A bit difficult to locate but greeted with a friendly reception. Room nice and clean and newish! NO aircon so got quite hot in evening. Well equiped kitchen and Washing machine was fantastic! 3 minutes drive to beach or 20 minute walk. Good place to relax.
by A verified traveler
Nice apartment in a small block
Posted 13 Aug 2018 on HotelsA pleasant apartment in a small block - all was good about it except that on neighbouring plots building work is taking place - nothing the owners can do about it but doesn't make for a quiet stay and the view isn't all it might be. Despite that, we really enjoyed the stay, the apartment and the friendly, helpful staff who did all they could (from booking restaurants and printing boarding cards) to make our stay pleasant. It's a 15 minute walk into the town centre but we didn't find that a problem. Zarautz is busy in August so being a little way out was helpful. The area was safe and clean, we always felt relaxed about being there. Zarautz has train links to San Sebastian (worth a visit) and bus links to neighbouring villages.
by A verified traveler from London
Posted 9 Jun 2018
The location is great, situated at a walking distance from the beach. The property is simply superb and the staff more than helpful and kind.
by A verified traveler
Great Base in Zarautz
Posted 6 Jun 2018 on HotelsThe staff were super helpful and friendly and the apartment is in a great location for exploring the area.
A great kitchen and comfy sofa bed.
While there was building work very nearby, there was minimum noise in the apartment, so it was of little consequence.
The free parking and WiFi was really handy.
I would definitely recommend/ stay here again.
by Paul
Great value and nice hostess
Posted 23 Oct 2017 on HotelsGreat sized room which I think was for four people. It had every appliance including a washing machine in the room. Very nice hostess. Room was clean. Two items in the room needed maintenance. The range hood didn't work and the TV was looking like it was about to fall off the wall. The area is great for the beach, location to town and great walks. Good value
by Mark
Posted 5 Aug 2017 on Hotels
