Ratings based on 336 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The hotel staff was very friendly and provided excellent information of places of interest. The hotel location is perfect, at walking distance of local attractions. The hotel room was big, however the distribution of space and facilities can be improved; example: the badroom and the beds area are only divided by an almost transparent curtain thats does not provides any privacy.
by A verified traveler
Posted 5 Nov 2024
Was very nice
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
30 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
Muchas gracias Idalmis por tu reserva en INNSiDE ZARAGOZA. Esperamos volver a verte muy pronto.Un abrazo,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by José Antonio. Dpto. Guest Experience, Hotel Management
Muchas gracias Hilario por tu reserva en INNSiDE ZARAGOZA.Será un placer volver a verte muy pronto.Un saludo,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by José Antonio. Dpto. Guest Experience, Hotel Management
Muchas gracias por tu valoración.Esperamos volver a tener el placer de verte muy pronto.Un saludo,
by A verified traveler
Posted 17 Oct 2024
The area is highly convenient, featuring a wide variety of restaurants and coffee shops within walking distance. This makes it easy to grab a meal or enjoy a coffee break without needing to travel far. The vibrant local dining scene offers options for every taste. Additionally, the presence of cozy coffee shops provides great spots for relaxing afternoon, contributing to a lively and welcoming community atmosphere.
Comment from Hotel Management
19 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
Thank you very much Susana for sharing your experience during your stay at INNSIDE ZARAGOZA.We hope to see you again very soon.A hug,
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
19 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
Millones de gracias Jorge por regalarnos tu amable valoración.Esperamos tener el placer de volver a verte muy pronto.Un fuerte abrazo,
by A verified traveler from Georgetown
Posted 9 Oct 2024
This property was listed in Expedia as having laundry facilities. After a 16 day tour, i was desperate to do my laundry and a classy hotel with laundry facilities and on property carpark suited me.
However, I was told to park at an offsite car park and was told they have a per piece laundry service, and no laundry facilities.
It is a nice hotel with free drinks from your room minibar, but with limited nearby restaurants and grocery stores.
Just don't plan to do any self laundry, because there are no facilities.
Comment from Hotel Management
19 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
Dear Tan,First of all, thank you for choosing INNSIDE ZARAGOZA for your stay in the city.We are very sorry for your impressions and it is clear that everything is due to a misunderstanding about our laundry service as it is an external service and at no time is it advertised that there are self-service machines in the hotel.On the other hand, we are very pleased that you liked our modern and comfortable establishment and we look forward to seeing you again very soon.Best regards,
by A verified traveler
Posted 7 Oct 2024
Lovely modern recently renovated property in the center of Zaragoza. The staff was outstanding! Everyone from the wonderful front desk staff to the room cleaning staff and restaurant workers were so warm, personable and friendly. We were very well taken care of!!
Comment from Hotel Management
19 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
Thank you so much Maria for giving us such kind words about your stay at INNSiDE ZARAGOZA.We hope to have the pleasure of seeing you again very soon.A big hug,
by A verified traveler
Posted 30 Sep 2024
Loved the room and the location..... Staff was wonderful. Restaurant (after we made reservation), was just awful.. questioned if we had a reservation (we showed proof by our e-mail), place was almost empty, yet we felt disrespected by having to prove our res. Food was not great, and service was terrible.
Comment from Hotel Management
19 Oct 2024 by José Antonio Dpto. Guest Experience, Hotel Management
First of all, Mark, we want to thank you for choosing INNSiDE ZARAGOZA for your stay in the city.We are very sorry for the inconvenience you had with the restaurant. We are sure that our colleagues did not intend to bother you and that it was all due to a specific moment. However, we have passed a note to the person in charge for study and to ensure that it does not happen again.A big hug and see you soon.
