Ratings based on 1,608 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
La vista que me dieron estuvo excelente. Gracias
Comment from Hotel Management
29 Nov 2024 by Daniela Arreola , Hotel Management
Estimada Sra. Verónica,Muchas gracias por elegirnos como su escenario de alojamiento.Para Hard Rock Hotel Guadalajara, brindar un servicio amplificado y estancias memorables son nuestra prioridad, es por lo que nos complace haya estado satisfecha con su estadía.Esperamos siga utilizando los hoteles Hard Rock, será un placer atenderle.Un cordial saludo.
by A verified traveler
Posted 27 Nov 2024
to much noise this past weekend !
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Dear Ms. Marlene,Thank you for your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. We apologize for the inconveniences you had with the noise.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
by A verified traveler
Posted 26 Nov 2024
Amazing stay here, very helpful staff, views from the pool are great, food was okay. Live music at night and during breakfast sometimes. Will be coming back!
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Dear Ms. Nora,Thank you for your recent stay at our hotel. We appreciate that you took the time to share your comment with us.We're delighted to hear that you enjoyed the our facilities and friendliness of our staff.We look forward to the opportunity to welcome you back and continue delivering authentic experiences.Warm regards,
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Estimado Sr. Antonio,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Es un placer que nuestros servicios hayan sido de su agrado. Esperamos recibirlo nuevamente y continuar brindándole experiencias auténticas.Saludos cordiales.
by A verified traveler
Posted 25 Nov 2024
Clean
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
by A verified traveler
Posted 25 Nov 2024
Service
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Dear Ms. Monica,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
by A verified traveler from Oakland
Posted 24 Nov 2024
Parking here jfs a first encounter of your nightmare and then it’s hard to gauge the entrances. On weekend the lower bar has live entertainment. The space is ultra limited so expect to pass this experience that could be a plus. The room extra large and great beds clean linens. In GDL one of your top 3 selections.
Comment from Hotel Management
28 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Mario,Thank you for your recent stay at our hotel.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniela Arreola , Hotel Management
Estimado Sr. Gerardo,Muchas gracias por su reciente estadía en nuestro hotel.Nos complace haya disfrutado de nuestros servicios e instalaciones, y que su estancia resultara excelente.Esperamos darle la bienvenida nuevamente, será un placer atenderlo,Saludos cordiales.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Aaron,Thank you very much for your recent stay at our hotel.We are pleased that you have enjoyed our services, we hope to welcome you again and continue to provide you authentic experiences.Warm regards,
by A verified traveler
Posted 19 Nov 2024
I like that it had a Convenience store downstairs I like the amount of restaurants. I also liked the live music on the Weeknd. I didn’t like the chemical smell in the hallways. It was too strong, but not bad.
Comment from Hotel Management
19 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Ernesto,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back.Warm regards,
