Ratings based on 1,605 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
to much noise this past weekend !
by A verified traveler
Posted 26 Nov 2024
Amazing stay here, very helpful staff, views from the pool are great, food was okay. Live music at night and during breakfast sometimes. Will be coming back!
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Clean
by A verified traveler
Posted 25 Nov 2024
Service
by A verified traveler from Oakland
Posted 24 Nov 2024
Parking here jfs a first encounter of your nightmare and then it’s hard to gauge the entrances. On weekend the lower bar has live entertainment. The space is ultra limited so expect to pass this experience that could be a plus. The room extra large and great beds clean linens. In GDL one of your top 3 selections.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniela Arreola , Hotel Management
Estimado Sr. Gerardo,Muchas gracias por su reciente estadía en nuestro hotel.Nos complace haya disfrutado de nuestros servicios e instalaciones, y que su estancia resultara excelente.Esperamos darle la bienvenida nuevamente, será un placer atenderlo,Saludos cordiales.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Aaron,Thank you very much for your recent stay at our hotel.We are pleased that you have enjoyed our services, we hope to welcome you again and continue to provide you authentic experiences.Warm regards,
by A verified traveler
Posted 19 Nov 2024
I like that it had a Convenience store downstairs I like the amount of restaurants. I also liked the live music on the Weeknd. I didn’t like the chemical smell in the hallways. It was too strong, but not bad.
Comment from Hotel Management
19 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Ernesto,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back.Warm regards,
by A verified traveler
Posted 18 Nov 2024
I have to say I was so pleased with Hard Rock Guadalajara in every way. The staff is so helpful and nice. The property is so well kept and quite beautiful. Rooms are fantastic. Dining amazing!
I'll be back again!
Comment from Hotel Management
19 Nov 2024 by Daniela Arreola , Hotel Management
Dear Mr. Jeff,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
