Ratings based on 22 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2020
by A verified traveler
Small Town clean hotel
Posted 15 Nov 2019 on HotelsGreat room very quiet and comfy.
Comment from Hotel Management
15 Nov 2019 by sarah, Hotel Management
Appreciate your kind review. Many thanks.
by A verified traveler
Posted 2 Aug 2019
Location was great. Only ones there. No hot water to take showers in either room after a long day of working. No breakfast
Comment from Hotel Management
2 Aug 2019 by Sarah, Hotel Management
Thank you for your comment. In the months of July / August based on the heat index, even when the boiler is set at the lowest the water is excessively hot. In fact we had several complaints, the water was too hot and we even suffer losses because occupied rooms were fully refunded. It was an economic distress. For the last couple of years, we turn off the boiler and we got compliments instead of complaints.
We were recommended by a professional plumber that we either leave the boiler ON or OFF. It cannot be adjusted based on the need of every guest. I hope that you will understand our situation. About the breakfast, I think that the guest was not aware that the breakfast area is next to the reception area. Your comment is well heeded and thank you.
by A verified traveler
Posted 24 Jun 2019 on Hotels
Comment from Hotel Management
28 Jun 2019 by Sarah, Hotel Management
Much appreciation. Thank you
by A verified traveler from texas
Posted 17 Jun 2019 on Hotels
Comment from Hotel Management
5 Jul 2019 by Sarah, Hotel Management
Thank you for your kind compliments.
by A verified traveler
Posted 16 Jun 2019
The property was clean and the help nice. I wanted to increase my length of stay after I had booked for two nights. The phone number listed was not working so booked elsewhere. The Internet was not working well but we were in a part of the country that had poor reception. I was disappointed in that it was to have a breakfast and when we arrived it was store bought muffins and coffee.
Comment from Hotel Management
28 Jun 2019 by Sarah, Hotel Management
I agree we should do better with the breakfast but we need people like you to help us lobby for a Walmart and a HEB for Zapata. At the end of the day it is patriotic to support our business community because as a community we will grow and aspire.
Thank for your kind comment and compliments. Private companies claim that their products are exclusive only to franchise. What a shame.
by A verified traveler
So and so
Posted 29 May 2019 on HotelsEverything look nice and everything it was great the only thing I needed that I think that needs it's a new carpet carpet was real old and dingy and mattresses World more than 20 years
Comment from Hotel Management
30 May 2019 by Sarah, Hotel Management
It is sad that given the purpose of your visit that you would write such untruth, you are heard but we cannot promise you that we will listen. I hope that when you over your personal grief you will understand that hotels are legal entities that are governed by laws and not by emotions.
by A verified traveler
Family
Posted 23 Apr 2019 on HotelsIt was a one night stay to attend a family gathering...
Comment from Hotel Management
25 Apr 2019 by Sarah, Hotel Management
Thanks for the information, not sure what this is about. Whatever the issue, we thank all for the good and bad comments, the only result would be a motivation for us to do better.
Have a good day.
by A verified traveler
Rooms fine, "breakfast" misleading
Posted 16 Apr 2019 on HotelsThe rooms themselves were fine, clean, comfortable enough. Wifi reception was weak, needs to place more routers to ensure coverage in all rooms. The breakfast however is horribly misleading. When a "continental breakfast" is advertised you expect at least a few basic breakfast foods like fruit, cereal, yogurt, bread, juice, etc. All they had was one pot of coffee and a few prepackaged honeybuns. That's not breakfast. I had to run down the street and buy breakfast foods for my whole group, wasting time and spending enough that I could have stayed at a better hotel with actual breakfast.
Comment from Hotel Management
24 Apr 2019 by Chris, Hotel Management
Sometimes we may be fall short in delivery but we listen and we will try to make better. Whole group? huh perhaps I may have lapse of memory.
Have a good day.
by A verified traveler from Deer Park
Posted 14 Apr 2019
Good room for the price. The check in was quick comfortable bed.
Comment from Hotel Management
24 Apr 2019 by Chris, Hotel Management
You kind comment is abundantly appreciated.
