Ratings based on 241 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by メルキュール宮城蔵王リゾート＆スパ WEB担当, Hotel Management
先日はメルキュール宮城蔵王リゾート＆スパをご利用いただき、誠にありがとうございます。またのご利用をお待ち申し上げております。
by A verified traveler
Posted 5 Aug 2024
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot.
Breakfast was amazing on the contrary and had an amazing spread.
Staff were extremely courteous and helpful.
Comment from Hotel Management
13 Aug 2024 by Mercure Miyagi Zao Resort & Spa Web Manager, Hotel Management
Thank you very much for using Mercure Miyagi Zao Resort & Spa the other day.We are very sorry and deeply regret the inconvenience caused to you regarding the elevator. We believe that this was due to an inadequate final check during cleaning, and will share your review with our staff and review our cleaning methods in the future to ensure that customers are not inconvenienced.We sincerely apologize for the disappointment you experienced this time.We will do our utmost to improve based on your feedback so that we can provide you with a better stay.All our staff look forward to welcoming you again.Thank you very much for taking the time to post your review.
by A verified traveler
Posted 21 Jul 2024 on Hotels
The staff is very helpful.
Comment from Hotel Management
21 Jul 2024 by Mercure Miyagi Zao Resort & Spa Web Manager, Hotel Management
Thank you very much for using Mercure Miyagi Zao Resort & Spa the other day.We strive to welcome our guests with a warm smile and friendly, courteous hospitality, and receiving such kind words encourages us to continue to do our best.All our staff look forward to welcoming you again.Thank you very much for your review.
by A verified traveler
Posted 28 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by メルキュール宮城蔵王リゾート＆スパ 小野, Hotel Management
この度はメルキュール宮城蔵王リゾート＆スパにご宿泊いただき誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。総合的にとても満足とのお言葉に感謝しつつ、次回はすべての点において満足いただけますよう、サービスの向上に努めて参ります。またのお越しを心よりお待ち申し上げております。貴重なお時間でのクチコミのご投稿ありがとうございます。
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 5 Nov 2023 on Hotels
by A verified traveler
Posted 2 Nov 2023
酒店遠離市區，自駕較方便，車位足夠。酒店員工有禮貌，主動幫忙查詢問題。房間空間十足，設施不錯。温泉有室內及室外共3個，浸浴不會太擠迫。一泊兩食的自助餐款式多，質素有保証。總括而言，以此價位並包兩餐，性價比超值。
by A verified traveler
Posted 29 Oct 2023 on Hotels
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler
Posted 21 Sep 2023
great place if attending racing at Sportsland Sugo.
