Ratings based on 56 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024
Perfect location, near everything in stone town and beautiful sunsets at the rooftop pool and bar. Food was espectacular!
Comment from Hotel Management
4 Sep 2024 by Upendo House , Hotel Management
Dear Marcy,Thank you for the awesome review. We are glad you had a wonderful stay with us and you had an amazing experience at Upendo House. We look forward to welcoming you back again for another memorable stay with us.
by A verified traveler
Posted 10 Aug 2024
Great hotel. But staff might send what you think are gratuities and then try to charge you for them.
Comment from Hotel Management
14 Aug 2024 by Upendo House, Hotel Management
Dear Peter,Thank you for taking time to review us. We do apologise for any inconveniences may occured. This was our staff miscommunication and was never intended to charge to you. However, we have nvestigated and rectify the problem. Thank you again. We look forward to welcoming you back again for an amazing experience with us. Upendo House
by A verified traveler
Posted 30 Jul 2024
The rooms are clean and the shower is amazing. The restaurant is also really nice. The only downside was the noise. We were on the first floor (one above ground level) and it was so loud from the street. We could hear phones ringing from the street below and everyone’s conversations, yelling, and music from a nearby restaurant. It kept us up at night. Other than that, it was really clean, the rooftop bar and pool were really nice and the staff was super friendly.
Comment from Hotel Management
14 Aug 2024 by Upendo House , Hotel Management
Dear Emma,Thank you for your time taking to review us. We appreciate your feedback and we are sorry about noise but we know now that you had experience the immersion activities during night at stone town. Thank youUpendo House
by A verified traveler
Enthralling
Posted 9 Jul 2024 on HotelsWe had an amazing time! Excellent service, staff and stunning views from rooftop!
Comment from Hotel Management
28 Jul 2024 by Upendo House, Hotel Management
Dear Enthralling,Thank you for your time taking to review us. We appreciate your review. Thanks Upendo Team.
by A verified traveler
Posted 28 Jun 2024 on Hotels
Was on the first floor, streets were extremely noisy till very early on in the morning. Music & noise. No lift but staff did help with bags. Staff were extremely friendly and helpful. Bathroom is a wet room so whole floor is soaked.
Food & cocktails were nice.
Comment from Hotel Management
28 Jul 2024 by Upendo House , Hotel Management
Dear Guest,Thank you for your valuable feedback, we will work on it. Looking forward to seeing you for another memorable stay with us Thanks Upendo Team
by A verified traveler
Love this place
Posted 21 Apr 2024 on HotelsThis hotel is located in a great location and is super cute! The rooftop bar/pool/restaurant is really nice and the breakfast is fabulous!! We loved everything we had. The view from the pool is very nice and hip! The boutique in the hotel had very nice high end clothing and other neat stuff. The rooms are small but very nicely done and great bathroom amenities. I would stay here again for sure and I’m kind of a hotel snob but Upendo is super cute and decorated nicely
Comment from Hotel Management
25 Apr 2024 by Upendo, Hotel Management
Dear Jennifer,Thank you for your lovely review! It's wonderful to know that you loved everything about your stay. We appreciate your kind words and look forward to welcoming you back. Karibu Tena!Upendo House Team.
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Excellent Stay!
Posted 22 Feb 2024 on HotelsExcellent stay! I love the staff and the rooms were comfortable and clean. Enjoyed the rooftop pool and restaurant. Centrally located in stone town. The only improvement would be to eliminate the occasional unwanted crawling critter. Otherwise a perfect stay.
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 9 Feb 2024 on Hotels
