Ratings based on 481 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The room was dingy, it was dark. The bathroom had grout stains on the floor. It felt very dirty. I was surprised it was a marriott. It felt like a motel. The bed was not comfortable. The concierge was not helpful. We asked for restaurant suggestions, they couldnt give us any recommendations. We requested to arrange for a boat tour to the neighboring island, they couldnt arrange it for us. Instead, gave us a number and told us to do it. Never had that experience from any hotel in the past.
The lobby was so hot! No AC, and they told me they switched it off because the employee was feeling cold.
by A verified traveler
Posted 21 Aug 2024
Everyone was very professional, courteous and helpful
Comment from Hotel Management
21 Aug 2024 by Hadija, Hotel Management
Dear Eunice,Thank you very much for your positive feedback. We are glad that we were able to meet and exceed your expectations.Thank you for staying with us and we look forward to welcoming you back in the not too distant future.Sincerely,Hadija EkumboAssistant Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Hadija, Hotel Management
Dear Rhiannon,Thank you for taking the time to share your rating with us.It is a pleasure to see that you did enjoy your stay with us. We do hope we get another chance of welcoming you back to Spice Tree.Sincerely,HadijaAsst. Manager
by A verified traveler
Posted 1 Jul 2024
Last minute stay. Staff were welcoming and warm. Whole place was extremely clean. Room service & the restaurant above was amazing.
Comment from Hotel Management
2 Jul 2024 by Hadija, Hotel Management
Dear Jessica,Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had a pleasant experience. Our team strives to provide a welcoming and warm atmosphere for all our guests, and it's great to know that you felt that during your stay.We take pride in maintaining a high standard of cleanliness and are delighted that you found the hotel to be extremely clean. It's also fantastic to hear that you enjoyed the room service and had an amazing experience at our roof top restaurant-Taarab.We hope to have the pleasure of welcoming you back in the future! SincerelyHadija
by A verified traveler
Pas recommendable
Posted 24 Jun 2024 on Hotelsl’hôtel est entourée des bâtiments, seulement le restaurant a la vue (petite vue) sur la mer
Comment from Hotel Management
25 Jun 2024 by Hadija, Hotel Management
Dear Angelica,Thank you for taking the time to give us your valuable feedback.I am sorry to read that our prime location in the heart of Stone Town was not to your liking. Stone Town is under the UNESCO Word Heritage Site and the buildings are what create the allure of the town. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Sincerely,Hadija-Assistant Manager
by A verified traveler from Dulles
Posted 17 Jun 2024
Great property and as to be expected as part of the Marriott Bonvoy family. Everything worked as expected from “central air conditioning”, WiFi, elevator, TV with major news channels and in-house restaurant with room service. I was thoroughly impressed and this is my new “Go To” hotel while visiting Zanzibar.
Comment from Hotel Management
19 Jun 2024 by Hadija, Hotel Management
Dear Patrick,Thank you for sharing your positive feedback.It is indeed a pleasure to read that we were able to meet and exceed your expectations.We hope to have the opportunity to welcome you back again soon.Sincerely,Hadija-Asst. Manager
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Hadija, Hotel Management
Thank you for your valuable feedback.We are delighted that we were able to meet your expectations.Thank you for staying with us and we look forward to welcoming you back!Sincerely,Hadija
by A verified traveler
Posted 4 Jun 2024
Great location. Good facilities.
Comment from Hotel Management
2 Jul 2024 by Hadija, Hotel Management
Dear Troy,Thank you for sharing your valuable feedback.It is delightful to read that our prime location in the heart of Stone Town and our hotel facilities were to your liking.Thank you for staying with us and we look forward to welcoming you back to Stone Town in the not-too-distant future.Sincerely,Hadija
by A verified traveler from Millcreek
Posted 4 May 2024
Comment from Hotel Management
2 Jul 2024 by Hadija, Hotel Management
Dear Samuel,Thank you for for sharing your valuable feedback.We are delighted that we were able to meet your expectations.Thankyou for staying with us and we look forward to welcoming you back!Sincerely,Hadija
by A verified traveler
Posted 12 Mar 2024 on Hotels
