Ratings based on 52 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 25 Oct 2024
I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking
Comment from Hotel Management
10 Nov 2024 by Alok, Hotel Management
Dear valuable Guest,Sunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,The Neptune Team
3 out of 5
by A verified traveler

Posted 18 Jul 2023
The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water.
Comment from Hotel Management
19 Jul 2023 by Alok, Hotel Management
Dear valuable Guest,Sunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. I will surely work on this and find solutions immediately. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,Alok PrabhakarGeneral Manager
5 out of 5
by A verified traveler

Great place

Posted 17 Oct 2022 on Hotels
Great place, very kind service
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Apr 2022 on Ebookers
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2021 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2021
5 out of 5
by A verified traveler

Posted 10 Feb 2020 on Hotels
Comment from Hotel Management
11 Feb 2020 by Alok, Hotel Management
Dear Guest, Thank you very much for the feedback. Look forward to another occasion to host you at Neptune Pwani. Kind Regards Alok
4 out of 5
by A verified traveler from New England, USA

Posted 22 Dec 2019 on Orbitz
The beach was gorgeous. I know a lot of people said you couldn’t swim for some reason but I had no problem at all. There were some seaweed/grassy patches but you could easily avoid them and just be in the white powdered sand. The facilities were clean and unique. I loved all the wood. The cleaning ladies were very friendly and cleaned the room daily and also did a turn down service in the evening where they sprayed for mosquitos. I don’t think I saw one mosquito the whole time I was there! The pool was beautiful! Service is a tad slow but it’s vacation so we were not in a rush for anything. You could always go to the bar or swim up to the bar to get a drink if you couldn’t wait for a server to come around. The property was well maintained with beautiful flowers and landscaping. The food was good. I wasn’t blown away by any of it but I also didn’t have a bad experience at all. Just overall good food. We tried the Italian and the Indian specialty restaurants which were all inclusive and they were good. The Indian was the best. The main restaurant buffet was decent. We did not try the Thai restaurant (which was also in the all-inclusive package) and we did not try the seafood restaurant which was NOT in the all-inclusive. Overall it was a very pleasant experience and I would go back if the opportunity arises.
Comment from Hotel Management
24 Dec 2019 by Alok , Hotel Management
Dear Guest, Thank you very much for the feedback, and I appreciate it. Look forward to another occasion to host you at Neptune Pwani. Kind Regards Alok +255 77842 9224
5 out of 5
by A verified traveler

Posted 20 Apr 2019 on Hotels
Comment from Hotel Management
2 May 2019 by Alok, Hotel Management
Dear Guest, Thank you very much for the feedback and much appreciated. Look forward to another occasion to host you at Neptune Pwani. Thanks again and have a nice day. Kind Regards Alok
5 out of 5
Recommended
for Other
by A verified traveler from Georgia

Posted 4 Jul 2018 on Travelocity
I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also.
Back to Hotel Details Showing Reviews 1 - 10 of 52 Next