Ratings based on 54 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
This was the best experience ever ,the hotel is sooo clean,the staff and services at the hotel were amazing.
I will definitely come back to this hotel when l visit Zanzibar again .
Comment from Hotel Management
11 Dec 2024 by Warm regards, Michael and the Le Mersenne Family, Hotel Management
Jambo Dorcus,Thank you for sharing your delightful experience with us! We’re overjoyed to hear that everything—from our clean facilities to our amazing staff and services—made your stay exceptional. It would be our pleasure to welcome you back to Le Mersenne when you visit Zanzibar again!
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 26 Oct 2024
Exceptional ocean view from our balcony. Lovely villa, great food & attentive service. Highly recommended...
Comment from Hotel Management
28 Oct 2024 by Michael and the Le Mersenne family, Hotel Management
Jambo Nigel,Thank you for sharing this wonderful review! We’re thrilled to hear that you enjoyed the exceptional ocean view, the charm of our villas, delicious food, and attentive service. Your recommendation means a lot to us, and we're delighted that your experience at Le Mersenne Zanzibar was memorable.We hope to welcome you back soon for another relaxing stay overlooking the ocean!
by A verified traveler
Posted 21 Aug 2024 on Hotels
Check in we had lot of time. About 3:30 pm checking done and we want to room. Rooms was not available till 3:30 as our check in time was 2
Comment from Hotel Management
21 Aug 2024 by Michael Solaiman | General Manager, Hotel Management
Dear Ruskin,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it can be to wait beyond the expected time, especially after a long journey.Our team strives to provide a seamless experience for all our guests, and it is clear that we fell short during your stay. Please know that your feedback is valuable, and we will be reviewing our procedures to ensure that such delays do not occur in the future.I hope that despite this setback, you were able to enjoy some aspects of your stay with us. We would love the opportunity to welcome you back and provide the exceptional experience you deserve.Kind regards,
by A verified traveler
Posted 26 Jul 2024
by A verified traveler
Posted 16 Jul 2024
by A verified traveler from Darien
Posted 14 Jul 2024
by A verified traveler
Posted 14 Jul 2024
Few dining options, friendly staff but at busy times, we waited a long time for service.
Comment from Hotel Management
16 Jul 2024 by Best regards, Michael and the Le Mersenne Family, Hotel Management
Dear Alma,Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly. We apologize for the wait time you experienced during busy periods and the limited dining options available. Your comments are important to us and will help us make the necessary improvements to better serve our guests.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.
by A verified traveler
Posted 19 Jun 2024
Beautiful property and great staffs
Comment from Hotel Management
19 Jun 2024 by Warm regards, Michael and the Le Mersenne Family, Hotel Management
Jambo James,Thank you for your wonderful review! We are delighted to hear that you enjoyed our beautiful property and appreciated our great staff.We look forward to welcoming you back to Le Mersenne Zanzibar, Autograph Collection, for another memorable stay.
by A verified traveler
Posted 13 Jun 2024
Exceptional experience in every way.
Comment from Hotel Management
15 Jun 2024 by Michael and the Le Mersenne Family, Hotel Management
Jambo Si,Thank you for your heartfelt review. We are delighted to hear that your experience at Le Mersenne Zanzibar, Autograph Collection, was nothing short of excellence.We are thrilled that Ashley, Megan, Captain Haji, and our waiters Benson, Mariam, Larry, and Raymond made your stay memorable. Our family is dedicated to providing the best service possible, and it is wonderful to know they succeeded in making you feel at home.Your kind words about our breathtaking hotel and your willingness to return with your family mean a lot to us. We are honored to be considered your second home.Thank you once again, and we look forward to welcoming you back soon!Warm regards,
