Ratings based on 237 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
The staffing was very polite. The entire resort was clean at all times. Very safe location.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
This was a wonderful vacation experience. I would have rated my stay higher if not for the construction work being done on the north side of the property. It was very loud, and quite a scenic takeaway, considering that I booked a room with a balcony and ocean view. Aside from this let down, the staff, events, food, and overall property were lovely.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Jambo, Hotel Management
Dear Tiffany M.,Your compliments are very much appreciated, our reward is your kind feedback with the confirmation of a job well done. Thank you very much.We will continue to work in order to improve our services and we would love to welcome you again soon.And we wish you a great day!Loving wishes, Tiffany,Hotel Riu JamboOnline Reputation Manager
by A verified traveler from Norwalk
Posted 9 Nov 2024
I always choose Riu for my stay while on vacation for the pass 7 years. Unfortunately this time on my booking, I requested a sea view room. Since my checking was after 9:00pm. I was so tired I just went strait to bed. to waking up the next day by construction noise and this last all day. When I went to investigate what was going on. instead of partial sea vieux, I got noisy construction went to the lobby and file so I can get a portion of the rental payment return to me. I never heard anyone until I left.
Comment from Hotel Management
11 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Marie,Thank you for taking the time to write a candid review about your experience at our hotel. We are sorry to hear that you had a disappointing experience during your last stay with us, as our goal is to always provide our guests with genuine and personalized service.Your comments have been shared with our team to study to take corrective measures where necessary as we hope you will consider giving us another chance to welcome you soon again and restore your faith in us.Greetings,Hotel Riu JamboOnline Reputation Manager
by A verified traveler
Posted 9 Nov 2024
Sabitha!!!, zombie jnr, restaurant manager, front desk staff! We were delighted , nothing was a problem! Thank you RIU
Comment from Hotel Management
13 Nov 2024 by Hotel Riu Jambo, Hotel Management
Dear Keisha,Thank you very much for your brilliant review.We count ourselves lucky for our lovely guests. It is very gratifying to learn you enjoyed your holiday and left with nice memories.We really look forward to welcoming you again very soon, Keisha.Warmest Greetings!Hotel Riu JamboOnline Reputation Manager
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Besides the AMAZING staff members, the resort cuts out of power every other hour. Making it challenging to charge devices or to keep the room at a cool temperature. Hour room was out of power today for over 2 hours before check out. Beautiful resort though.
Comment from Hotel Management
29 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Susan,Thank you for taking the time to review us following your recent stay.We are glad to read your feedback around our team, and our resort.On the other hand, we are truly sorry to hear that you have experienced a few issues throughout your stay, and sincerely apologize that your initially good impression was blighted by the described power outage. It was not our intention as the power outage was out of our control.We truly hope to have the chance to welcome you back to our property and impress you on a future visit. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu JamboOnline Reputation Manager
by A verified traveler
Posted 21 Oct 2024
Beautiful resort. A must stay. You will not be disappointed. Food was amazing
Comment from Hotel Management
28 Oct 2024 by Hotel Riu Jambo, Hotel Management
Dear Barbara,It is very gratifying to read you enjoyed your holiday.Thank you very much on behalf of our team for your sharing your excellent feedback. Wishing to see you again very soon!Loving Regards, Barbara,Hotel Riu JamboOnline Reputation Manager
by A verified traveler
Posted 17 Oct 2024
Good all-rounder
Comment from Hotel Management
6 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Duval,Thank you so much for your comments on your stay at the Hotel Riu Jambo. We love to hear from our guests and it is good to know that you enjoyed your time with us. We do our best to make everyone comfortable and safe, and appreciate you staying with us.Thanks again and we look forward to your next visit.Warm regards,Hotel Riu JamboOnline Reputation Manager
