Ratings based on 309 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
We had a wonderful room. Property was lovely. Would like to have stayed longer.
by A verified traveler
Posted 20 Oct 2024
Location and history of the building was unique
Room unfortunately had a mildew smell / odor
by A verified traveler
Posted 21 Sep 2024
Great location. Quirky hotel in an old building with an open air central courtyard. Staff were very helpful and friendly.
by A verified traveler
Posted 20 Sep 2024
Interesting architecture and very spacious room with sitting area. Staff very friendly and helpful. Hot water kettle in room for tea or coffee. Drinking water provided daily, but still in plastic bottles.
by A verified traveler from Blackpool
Posted 9 Sep 2024
Good location in the centre of stone town. Classic building. Helpful staff.
Breakfast can have more options. Lift did work only occasionally.
by A verified traveler
Posted 4 Sep 2024
Clean
by A verified traveler
Not Recommended
Posted 15 Aug 2024 on HotelsThe hotel is located on the historical and central part of Zanzibar called Stone Town, so the location is great, nothing to complain.
The hotel arranged a taxi pick-up for the airport but the driver was not there, the driver was there but holding another name: Mary Lee. The taxi was very dirty and the driver not very hygenic.
We arrived to the hotel with smiling reception but full of unprofessionalism. Me and my brother had booked 2 x Presidential Suites, but even though they had our details they were sloppy and asked unrelevant questions.
We got to the rooms, on the 3rd floor next to each other and they were huge and maintained pretty well. As we were very tired we slept directly for 2h and after that wanted to have a shower to refresh up. But the water was not running. Tried to call the reception but either it was busy or no one picked up the phone.
Went down in a rush, they said it will come back in 15-20min. It didn't, just imagine you are in a hotel for 12h paying decent amount of money but the water is not running! It was fixed after 2-3h.
Another huge issue was internet. It worked well in the lobby but no reception in the rooms! Totally unacceptable in year 2024.
We left the hotel around 02:00 AM with another taxi driver the hotel had arranged but this time when he started the car, on the android screen of the taxi an adult movie started to play. He quickly changed it to a muslim prayer.
To sum up; historical nice building, But I had expected much more...
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 12 Jul 2024 on Hotels
I was disappoint about not being able to bring a guest to the hotel
by A verified traveler
Posted 25 May 2024 on Hotels
Very friendly and helpful staff. Beautiful hotel in colonial style. Renovation took place when we stayed there, and that caused noise and dirt/dust. We would stay there again if we came to Stone Town.
