Ratings based on 183 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024
by A verified traveler from Las Vegas
Posted 27 Jul 2024
This hotel is pretty much on the beach, there’s not direct access but the shortest of walks. You can have a window looking out over the ocean. They have their own restaurant but there’s food choices near by. Some which stay open late (at least in the summer). The bed was comfortable. Though our room was small and when they say small double they mean only 2 people and there were 2 steps to get to the bed which fit wall to wall in the room. Does come with fridge.
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 29 Apr 2024
by A verified traveler from South Gate
Posted 28 Jun 2023
by A verified traveler from South Gate
Posted 22 Jun 2023
by A verified traveler from South Gate
Posted 20 Jul 2022
Excellent customer service and a nice location
Comment from Hotel Management
24 Jul 2022 by Team Palace Hotel, Hotel Management
Dear guest,
Thank you for your review.
We are happy that you had an excellent stay.
We hope we can welcome you again soon. :)
Kind regards,
Team Palace Hotel
by A verified traveler
Posted 5 Jul 2022
We had a little rocky start a Check in. Despite our best efforts to be proactive, reaching our to the Property over a week in advance, regarding a possible early check in, they read the message but never replied. We were stuck having to wait until the extremely strict 3 pm check in time. Having been awake for over 24 hours at that point, it was grueling. We were also told Breakfast was NOT included in our reservation, when infact it was. Communication could be improved.
Once we were able to check in, the rest of the stay was quite nice.
PROS: The room was immaculate, newly renovated and very clean. The room was adequately stocked with Shampoo, soap, lotion, shower cap, hair dryer & towels. Coffee, hot water (tea) were also available & stocked. The beds were very comfortable. Located right on the beach and a 3 minute walk from the Train station. The town center was about a 7 minute walk and the restaurants, food, stores and PEOPLE are wonderful.
CONS: Pillows were ok, but not horrible. Fridge barely kept items cold, more like mildly chilled. The biggest con was the bathroom sink. Whomever designed the layout should be fired. It is impossible to brush teeth, wash face or do anything except wash your hands. The sink vanity is so narrow that the sink is tucked under the upper shelf and you must turn sideways and even then water gets everywhere. the Design is cute, but not functional at all.
Also, I wish there was a full length mirror in the room.
Comment from Hotel Management
10 Jul 2022 by Team Palace Hotel, Hotel Management
Dear guest,
Thank you for your review.
We are very sorry that we could not offer the room any sooner. But you arrived at the hotel before check out time for the other guests. So the guests from the previous day have to check out first and then we also have to clean the room. We are happy that you have enjoyed the location and the people. :) We are currently having an issue with expedia bookings coming in our system as excluding breakfast when they have infact booked with breakfast. We are trying our best to solve this.
All the feedback for the room i'll pass onto our technical service team. :)
We hope that you have enjoyed Zandvoort and that we can welcome you again soon.
Thank you for staying with us.
Kind regards,
Team Palace Hotel
