Ratings based on 35 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Feb 2024 on Hotels
Almost one day without water in bathroom
by A verified traveler
Posted 30 Apr 2023
Very nice beach and pool areas, the staff very attentive to our needs ! Good place to spend a couple of days
by A verified traveler
Posted 12 Apr 2023
by A verified traveler
A hidden gem!
Posted 1 Feb 2023 on HotelsIt's a secret garden! Beautiful grounds, super friendly and cheerful staff. Amazing pizza and other foods. Fun pool bar. And it's hard to tell from the ad, but it's got a real nice Sandy beach also! Ps. I don't know what their mattresses are called, but they are thick and dense and render a great night's sleep!
Comment from Hotel Management
11 Feb 2023 by Carol, Hotel Management
Hi sir Jack, thank you so much for the great review. It really counts a lot.Looking forward to having you and your wife this February 14.Best regards.WCHR Team
by A verified traveler
Posted 6 Dec 2018
First impressions wow looks amazing. Staff was very friendly looks well maintained. Some odd things though, cctv cameras are literally everywhere, feels uncomfortable. Some strange rules, odd caretaker lurking around property. Claims to have wifi, but then you find out only wifi is by the bar. "free breakfast" was disappointing, dogs and roosters very loud at all hours of day and night. Tap water yellowish tint, pretty sure rat in walls of bungalow.
Basic bungalow does not have A/C, has inadequate ceiling fan. I asked for a fan and begrudgingly they provided. Upon check out they claimed that we damaged the toilet seat, cracking it somehow wanted to charge me $25. They claimed that they thought I knew. I will go back to this part of Philippines but would not stay here again. Its like the Stepford resort, looks amazing on the exterior but not so nice inside.
Comment from Hotel Management
15 Dec 2018 by WCHR-TEAM, Hotel Management
Thank you for your reviews and comments. Really appreciate it whether it is negative or positive, in this way we can improve more.
However, let me clarify a few things. Sir/Ma'am upon check-in, our front office staff explain to you that any damages in room occur during your stay will be billed accordingly. You are even advice to read first before signing the Guests Registration. Needless to say, you signed and it means you agree to the resort policy.
Caretaker? I take it you are referring to our groundskeeper. Their job is to keep the grounds clean and they need to go around to cover the area but of course they know their limitations not to go near the rooms that being occupied by guests, my apologies if they make you feel uncomfortable but they are only doing their job. As you mentioned in your comment the grounds are well maintained.
Breakfast, how I wish you have mentioned it to me or to Chef so we can find ways to your liking.
Dog and roosters, they don't belong to the resort but to locals who lives nearby. Yes, we already mentioned this to our neighbor but no actions was taken. Thank you, we will talk to the neighbor again on this matter.
Yes, our room the Cozy Bungalow does not have an A/C but a ceiling fan. We share this info as part of the description to the room. So guests will be aware before making the booking. Sir/Ma'am, if you remember when you requested the extra electric fan to our Front Office staff she relayed your request to housekeeping and it was set up to your room immediately. I remember very well that you even thanked the staff for it.
Let me thank you for your comments, it will helps us to improve more.
Sincerely,
WCHR-Team
by A verified traveler
Lots of potential miss on the little things
Posted 20 May 2018 on OrbitzThe place looks very nice and tidy.
Good water pressure and hot waters.
However there little things that make our stay less pleasent.
- The food is not good (you don't have any choices outside the hotel).
- Bed blanket, not pleasent at all. We didn't use it in the end.
- Drinks, serving shake without a strow.
- Light in the room and the restaurant are strong white which make the places feel like an office.
I guess for a family it could be nice but not for couples.
Comment from Hotel Management
13 Dec 2018 by WCHR-TEAM, Hotel Management
Our apologies for the late reply. Last June we closed the resort for an extensive renovation.
Hope you can come and visit us again.
Thanks much.
by A verified traveler
Posted 12 May 2018 on Hotels
Comment from Hotel Management
12 May 2018 by Mark, Hotel Management
Dear Michael,
Thank you for your positive review and again we are very proud to have served you in the manner you appreciate.
We look forward to seeing you back once again.
Kind Regards
Mark
Recommended
for Familiesby A verified traveler from sydney
Perfect relaxing resort
Posted 4 Feb 2018
Pros: Lots to do on resort
Cons: Easier bus service to city and cheaper, maybe daily shuttle
Location: On beach, big pool, kite surfing, scuba diving, ATV tours
Stayed for 5 nights with girlfriend and kids and was perfect for a base with everything we needed on site, great pool, beach at foot of resort, great dining, great staff, only downside is distance to Dumaguerte city to go to mall otherwise perfect and would use again
by henrik
Great resort at a good price
Posted 3 Dec 2017 on HotelsGreat resort at a good price. Internet was a big upside, food was good, rooms were clean. Mattress could be better, but then again it's not a 5* resort so not complaining.
Recommended
for Everyoneby A verified traveler from Canada
Very Private Resort
Posted 10 Sep 2017
Cons: I they can put Television in each room and Wi-fi in all areas.
Location: Apo Island is 30/45 mins away where u can do Diving and Snorkeling.
Staff are nice and accommodating. If you want peace and quiet time, it's best to check-in on weekdays.
Beach is clean and it is more private.
