Ratings based on 96 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 10 Oct 2024
I am surprised at the great reviews for this hotel. I think the hotel has a lot of potential but is poorly managed and the staff doesn’t communicate with each other.
1. Cockroaches. Not a lot and they offered another room, but you know they’re everywhere at that point.
2. The van drivers were very friendly and courteous but somebody forgot to pick me up the first day at the beach and that left me feeling untrusting and bitter. The manager said the van showed up after I managed to get a ride home from someone. If that’s true, it was 45m in the rain and things were closed and I was by myself.
3. I did not go to the 2nd breakfast and someone knocked on my door three separate times at 8:30am to wake me up over the course of 30 minutes after I yelled “no thank you.” I then asked them to not knock on my door again (there are no “do not disturb” signs.
4. They knocked anyway the next morning for the same thing and I had to ask the woman to leave twice, again yelling no thank you.
4. The pillows were more like filled bean bags. I asked for a normal cloth, soft pillow and the man was very nice in getting me one.
5. The manager (I guess?) doesn’t speak English, which normally is fine, and he used a translator but he still seemed to not listen to me when I talked about check out dates twice.
6. Breakfast was acceptable, but the worst I had in Japan.
Comment from Hotel Management
11 Oct 2024 by The Owner, Hotel Management
We acknowledge that our efforts to communicate with you may have been insufficient or unsuccessful, but we believe this was largely due to the guest's uncooperative attitude.Had the guest expressed a desire for alternative accommodations, we would have gladly suggested or even arranged a better option, though at a higher rate.Additionally, the guest did not formally check out in person and instead left the property without notifying us, later sending a message indicating that she had already checked out.There is still an outstanding payment for approximately 10 cans of beer taken from the cold showcase in the front lobby. This isn’t just a matter of oversight—it could be considered theft if it was done intentionally, and we firmly believe that it was deliberate.To all potential guests, please don’t hesitate to communicate with us if you feel uncomfortable or if something seems insufficient. We are always happy to assist and ensure your stay is as pleasant as possible.
by A verified traveler
Posted 27 Sep 2024
Nice property, quiet hotel with friendly staff. The only reason it isn’t a 5 star is they have a shuttle to one of the beaches and we were left there waiting for over 20 minutes and had to find a local to call the hotel and remind them to pick up. They were apologetic but we are lucky someone was able to call as my wife is pregnant and walking wasn’t an option.
by A verified traveler
Posted 28 Jun 2024
Staff was incredible, best service I have ever had!
by A verified traveler
Posted 22 Jun 2024
Staff was friendly and accomidating. They offered free shuttle to and from the beach. Room has a great air conditioning unit which was much appreciated to get a break from the humidity. Hot water for showers was limited to conserve, mornings and 5pm-11pm, but the staff mentioned if you wanted hot water ahower outside those hours they would accomidate, just request at the lobby. Location was amazing, walking distance to the port or to the beach if you don't mind a hill. I did not get breakfast but I should have it looked good. Rentals onsite for transport options, small buggys of some kind and maybe scooters
by A verified traveler
Posted 12 Jun 2024
Amazing staff - they went out of their way to ensure a fantastic stay. Room was very clean and comfortable. I would stay again.
by A verified traveler
Posted 18 May 2024 on Hotels
Very nice staff. Helpful and kind. One worker fluent in English, the others very adept at using technology to communicate.
Nest the village and the beach.
by A verified traveler
A Charming Retreat with Exceptional Service
Posted 25 Mar 2024 on HotelsWhat a charming place! The staff is extremely attentive and helpful, guiding us to make the most of this wonderful island!
Comment from Hotel Management
14 Apr 2024 by Tsukasa, Hotel Management
Thank you very much for your review. We are so happy if you were able to enjoy the island. Thank you again, and hope to see you in the future!
by A verified traveler
Posted 26 Nov 2023
Beautiful and convenient location. Hotel staff extremely helpful, helped transport us to the local beach and gave us advice on tide timings for the best time to snorkel. The electric car rental was well worth it for exploring the mountainous island. Definitely recommend against cycling unless you only want to visit the coastal beaches.
by A verified traveler
Posted 13 Oct 2023 on Hotels
