Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
Clean, safe, and lots of dining options.
Comment from Hotel Management
29 Aug 2024 by Olivier, Hotel Management
Hi MaryAnn,We're delighted to hear that you loved your stay with us. We appreciate your good comments and the review.It was a pleasure hosting you. Thank you for choosing to stay with us and come back anytime to our vacation rental in Tulum.
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Olivier, Hotel Management
Hola Jose,Acabo de ver su review de 2/10 y estoy muy sorprendido. Que paso para que nos califique con esa nota ? Quisiera entender porque de hecho nunca nos contesto a nuestros mensajes internos y tampoco manifesto alguna queja con nuestro concierge Edgar,Es muy importante para nosotros, ya que tenemos una muy buena calificación. Espero noticias suyas.
by A verified traveler
Posted 30 Jun 2024
Recommend it but just make sure to buy raid for the mosquitos
Comment from Hotel Management
4 Jul 2024 by Olivier, Hotel Management
Hello Jeannette,It was really a pleasure to receive you to our vacation rental in Tulum.We appreciate your good comments and the review. FYI, there is bug spray in the bodega, close the kitchen.We hope you will come back soon . Greetings !
by A verified traveler
Posted 15 May 2024
The property was beautiful and just as pictured! We felt safe in the area and the restaurant and shopping are close by. We will definitely be coming.
Comment from Hotel Management
16 May 2024 by Olivier, Hotel Management
Hello Sascha,It was really a pleasure to receive you to our vacation rental in Tulum.We appreciate your good comments and the review.We hope you will come back soon . Greetings !
by A verified traveler
Posted 28 Feb 2024
Great and comfortable place for the family to stay in especially on a rainy day in Tulum
Comment from Hotel Management
28 Feb 2024 by Olivier, Hotel Management
Hello Danuta,Thank you so much for choosing to stay with us. It was a pleasure hosting you and I am glad you enjoyed your stay.Thank you for a wonderful review.We hope you will come back soon in Tulum
by A verified traveler
Posted 23 Feb 2024
In one line...kiki hotel is your home away from home. With the feeling of home and the services of a hotel it is the perfect place to stay. We were there for 5 nights. The hotel has a fully functional kitchen. Clean and well equipped fridge and microwave. The location is at an ideal location. The 7/11 grocery store is a 5 min walk. With several restaurants around the area that have really good food. A bike and ATV rental is also available next to the 7/11. Moreover the host always made sure to send a promt reply. The rooftop pool is also nice however needs regular maintenance and fitering of clean water. The jets were off so there wasn't regular filtering. The concierge Mr Edgar is also a very helpful person. If you get his number and whatsapp him he will get the work done. All in all a wonderful time.
Comment from Hotel Management
28 Feb 2024 by Olivier, Hotel Management
Hi Aquil,You were an amazing guests, taking care of the apartment as your own, we appreciate it, we hope to have you back anytime !!!Thank you for a wonderful review and welcome back any time.
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Olivier, Hotel Management
Hello Laura,Thank you so much for choosing to stay with us. It was a pleasure hosting you and I am glad you enjoyed your stay.Thank you for a wonderful 10 review.We hope you will come back soon in Tulum
by A verified traveler
Posted 31 Jan 2024
Nice and clean. Host was very attentive. Would highly recommend and would definitely stay here again!
Comment from Hotel Management
31 Jan 2024 by Olivier, Hotel Management
Hello Rose Mary,It was such a joy having you as our guests and I hope to see you again for your next Tulum trip. Thank you for a wonderful review and welcome back any time.
by A verified traveler
Posted 26 Jan 2024
Nice modern look and ever spacious! Loved it
Comment from Hotel Management
26 Jan 2024 by Olivier, Hotel Management
Hi Kevin,You were an amazing guests, taking care of the apartment as your own, we appreciate it, we hope to have you back anytime !!!Thank you for a wonderful review and welcome back any time.
by A verified traveler from Edmonton
Posted 18 Jan 2024
The Kiki was an excellent place for our family. We really enjoyed these small pool upstairs, which was clean and quiet. Communication was great, and all of our needs were met. I would stay here again without hesitation.
Comment from Hotel Management
22 Jan 2024 by Olivier, Hotel Management
Hello Jillian,It was really a pleasure to receive you in our property in Tulum. We appreciate your good comments and the review.We hope you will come back soon . Greetings !
