Ratings based on 140 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
Free Sauna, Steam room, access to Termy Zakopienskie, comfy bed, clean room, robes/towels supplied, breakfast, lovely hotel staff, location close to bank ATM & PKP Rail Station, nice walk through town to a hiking trail.
Comment from Hotel Management
8 Oct 2024 by Zespół Hotelu Aquarion Family & Friends, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the complimentary sauna and steam room, as well as your access to Termy Zakopiańskie. It’s great to know that you found the bed comfortable, the room clean, and our staff friendly.We appreciate your comments on the location and nearby amenities, and we’re glad you had a pleasant walk to the hiking trail.We hope to welcome you back for another enjoyable stay in the future!Best regards,
by A verified traveler
Posted 1 Sep 2024
Steps from main train station. Next to Termy Zakopiańskie and about 15 min walk to Krupowki street. Amazing breakfast which was included in my price.
Comment from Hotel Management
5 Sep 2024 by Zespół Hotelu Aquarion Family & Friends, Hotel Management
Dear Guest,Thank you for your feedback. We’re delighted to hear that you found our location convenient, with easy access to the main train station, Termy Zakopiańskie, and Krupówki Street. We’re also pleased that you enjoyed our breakfast.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 30 Jul 2024
Good customer service at reception.clean.good price.
Comment from Hotel Management
2 Aug 2024 by Aleksandra Worwa, Deputy General Manager, Hotel Management
Dear Guest,Thank you for your comment after your stay at the Aquarion Family & Friends Hotel. We are gald that we met your expectations and your stay was enjouable.We hope that you visit us again.Best regards,
by A verified traveler
Posted 27 Jul 2024
Great customer service and a beautiful hotel
Comment from Hotel Management
2 Aug 2024 by Aleksandra Worwa, Deputy General Manager, Hotel Management
Dear Ms.Anna,thank you for your feedback. We are glad that we met yout expectations and your stay was enjoyable.We hope that you visit us again.
by A verified traveler from Lake Barrington
Posted 20 Jul 2024
Everything was great. However, access to the water park area is not included in the price. And evidently the only semi-mention of that is “surcharge” in parentheses when you look at the “family friendly” tab. It definitely didn’t mention that the water park is a separate entity and people from the street can just buy admission as well. Seeing as Zakopane is a tourist town, I think that these things should be more clearly listed. I’m not sure who makes the listings- whether the hotel or Expedia- but whomever does it, needs to make sure it’s clear. In the US- this would be the same as getting a room at Great Wolf Lodge and then finding out you had to pay another $60/per person to use the water park. 😒
Comment from Hotel Management
22 Jul 2024 by Aleksandra Worwa, Deputy General Manager, Hotel Management
Dear Dani,thank you for your comment after your stay at the Aquarion Family & Friends Hotel. We are glad that everything was great. We are grateful for every opinion thanks to which we can improve the quality of the services we provide.We hope that you visit us again.Best regards,
by A verified traveler
Great hotel Zakopane
Posted 15 Jul 2024 on HotelsBooked 2 nights stay at this hotel,great location, 10 minutes walk max up a slight hill from the railway station.Lovely room with balcony mountain view.Did'nt eat in as it has many eateries nearby.Its located next to the Termy Zakopane pools,where you have direct access level 2,you get a watch and this times you ,1 hour 39 zloty or can get unlimited for the day for more,added to your hotel account.Robes and towels for the swimming or spa.Complimentary water and hot drinks but mini bar payable.Very comfy beds,a/c.Stored bags after checking out in a room while waiting for our train to Krackow.Would recommend
Comment from Hotel Management
23 Aug 2024 by Zespół Hotelu Aquarion Family & Friends, Hotel Management
Dear Clare, Thank you for your detailed review! We’re delighted to hear that you enjoyed the great location, the lovely room with a mountain view, and the convenient access to Termy Zakopane pools. It’s great to know that you found the beds comfortable and appreciated the complimentary water and hot drinks.We’re glad that our facilities and services, including the storage for your bags, contributed to a pleasant stay. We appreciate your recommendation and look forward to welcoming you back during your next visit.
by A verified traveler
Below expectations
Posted 7 Jul 2024 on HotelsI thought I would check out the hotel as it was new and it was indeed modern and clean and the breakfast was good but that’s about it. We got a very small room with two single beds (the room was also prepared for 3 people for some reason) that were very narrow and so I was afraid I will tumble off while turning at night. The patio looked out on the trees (no mountain view) and offered no privacy. My parents got a better room with balcony and nice views but two days in someone walked into their room saying it’s their room (!). Apparently someone made a mistake at the reception but in all my years of travel I’ve never had some other guests entering my room! And shortly after my parents had to go to the reception because their key card was not working as a result.
Finally, parking is charged at 80pln per car per day which is way above prices in the area (should be 20pln max). We parked nearby for 10pln per day per car.
Overall, I’d definitely not stay again, I’d rather pay a little more and go back to a nearby hotel where you get value for money. Maybe it’s okay for 1 or 2 night stay but not for longer trips like ours.
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
16 Jul 2024 by Aleksandra Worwa, Deputy General Manager, Hotel Management
Dear Ms. Susan,thank you for your rating. We are glad that we met your expectations and your stay was enjoyable.We hope you visit us again on your next holiday in Zakopane.Best regards,
by A verified traveler
Posted 2 Jul 2024
View from balcony is very nice and you can walk to Krupówk ,we enjoy that hotel
Comment from Hotel Management
5 Jul 2024 by Aleksandra Worwa, Deputy General Manager, Hotel Management
Dear Guests,thank you for your feedback after your stay at the Aquarion Family & Friends Hotel. We are glad that you liked our hotel and had a nice time with us,We hope to have the opportunity to host you again.Best regards,
by A verified traveler
Posted 25 Jun 2024
