Ratings based on 181 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Amazing views
Posted 14 Aug 2024 on HotelsHotel very clean. Very friendly staff. Delicious food both in restaurant Grand Kasprowy as well as the -1 breakfast/dinner.
Curtains in the room unfortunately do not close fully and was not resolved. Quite noisy air conditioning.
by A verified traveler
Posted 17 Jul 2024 on Hotels
The condition of the hotel is not Good especially on the floors. Aircon in the room was broken - but we got uprageded room. In the other room there was a strange noice on the 7th floor - like a laundry noise all night. I was informed by the staff that it is even worst on the 4th floor. LOL. We had to pay additionally to enter the spa/outside jacuzzi space. From 7 am they are building a pool or sth so if you want to have a peaceful stay- don’t go there. In the breakfast restaurant some tables and chairs look like from the 90’s. Overall - I would not recommend- this is not 4star hotel that I excpected.
Comment from Hotel Management
18 Jul 2024 by Siemaszkiewicz Anna / Guest Experience Manager, Hotel Management
Dear Madam, Thank you for taking the time to tell us about your experience at the Bachleda Hotel Kasprowy. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your comments are very important to us and for sure they will help us in getting better our services process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely,
by A verified traveler
Posted 27 Mar 2024 on Hotels
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler
Posted 17 Aug 2023
Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.
by A verified traveler
Posted 24 Jun 2023
This hotel /rooms needs maintenance improvements ASAP.
In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell.
Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too.
Workers were very nice.
by A verified traveler
Posted 21 Dec 2022 on Hotels
by A verified traveler
Posted 6 Dec 2022 on Hotels
by A verified traveler
Posted 7 Aug 2022 on Hotels
by A verified traveler
Posted 5 May 2022 on Hotels
Good location, nice views
Additional charges for many facilities. Over priced hotel
