Ratings based on 722 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bradenton
Posted 21 Nov 2024
We got delayed 1 day due to flights, airport shutdown etc and I understand that's not hotels fault but when we got in i mentioned at the check in that we had 2 rooms we paid from the day before and if there is any way we can ger refund or any upgrades since we paid close to $400 dollars for nothing. The gentleman at the desk told me since we booked through 3rd party ( Expedia) there is nothing he can do but we get a bottle of wine in our rooms. Which i found out was done by Expedia due to our VIP program not the hotel. This was our 2nd stay at Aries but I'm guessing probably last one. I mentioned to the persons that was checking us on that we called them 6 times the day before and emailed to notify of the issues we're having with the flights but unfortunately nobody ever answer the phone or responded back to the email. Very disappointing.
Comment from Hotel Management
22 Nov 2024 by Wawrzyniec Woźniak, Concierge , Hotel Management
Dear Guest, Thank you for your comment on your recent Aries experience and I really appreciate you decided to revisit us. I would like to clarify few things mentioned in your review. Your reservation was made in non-refundable offer, so we had no options to make any refunds without your direct contact with Expedia customer service. Also, I would like to inform that additional perks provided for Expedia VIP Guests are arranged by the hotel to honour your Expedia status. Also one of your rooms was upgraded to the higher standard. Hope that your positive experience from previous stay and the quality of services we currently provide will encourage you to visit us again in the future. Please feel invited. Warm greetings from Zakopane!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Wawrzyniec Woźniak, Concierge, Hotel Management
Dear Tom, thank you for leaving a highest score for the Aries Hotel & Spa Zakopane. We would love to host you again!
by A verified traveler
Posted 29 Oct 2024
Amazing customer service from start to finish, hotel is beautifully presented, great wellness area particularly loved the hot tub and saunas. Would recommend !
Comment from Hotel Management
30 Oct 2024 by Mateusz Topór, Concierge , Hotel Management
Dear Guest,Thank you for choosing Aries Hotel & SPA Zakopane. I am glad that the wellness area met your highest requirements and provided blissful relaxation. I am pleased to hear good words about our Team. We do our best to make every Guest feel appreciated in our hotel. On your next visit to Zakopane, you are welcome again!Best regards,
by A verified traveler
Posted 12 Oct 2024
Convenient location in downtown of Zakopane. Beautiful hotel, excellent restaurant, stuff very helpful.
Comment from Hotel Management
14 Oct 2024 by Mateusz Topór, Concierge , Hotel Management
Dear Guest,Thank you for choosing Aries Hotel & SPA Zakopane. I am pleased to hear that the hotel and staff met your highest expectations. I hope that your stay in Zakopane will leave only pleasant memories and encourage you to return. Best regards,
by A verified traveler
Posted 3 Oct 2024
Our favorite resort in Poland!
Comment from Hotel Management
3 Oct 2024 by Wawrzyniec Woźniak, Concierge , Hotel Management
Dear Patricia, Thank you for your comment on your recent Aries experience. I am delighted to hear that our hotel is your favorite place for a mountain getaway. Hope we will have an opportunity to welcome you again and again in the future! Warm greetings from Zakopane!
by A verified traveler
Posted 24 Sep 2024
Cudowny pobyt w tym hotelu.
Comment from Hotel Management
24 Sep 2024 by Mateusz Topór, Concierge , Hotel Management
Szanowny Panie,Dziękuję za wybór Aries Hotel & SPA Zakopane. Cieszę się, że wszystkie dostępne udogodnienia w naszym hotelu spełniły Pana najwyższe oczekiwania. Mam nadzieję, że kolejny pobyt w Zakopanem również pozostawi same miłe wspomnienia.Serdecznie pozdrawiam
by A verified traveler from Lindenhurst
Posted 20 Sep 2024
The staff is accommodating and helps meet the needs of the customers. They are helping to organize trips to local attractions, (in the example Morskie Oko) including necessary transportation. The rooms are very comfortable. The hotel is located very close to the major Zakopane attractions such as the famous Krupowki Street and Gubalowka.
Comment from Hotel Management
21 Sep 2024 by Mateusz Topór, Concierge , Hotel Management
Dear Guest,Thank you for choosing Aries Hotel & SPA Zakopane. I am pleased to hear that your stay at our hotel provided only positive impressions. Our team makes every effort to ensure that each Guest has a pleasant memory of his stay. On your next visit in Zakopane please feel more than welcome to visit us again!Warm regards,
by A verified traveler
Posted 20 Sep 2024
Nice place
Comment from Hotel Management
21 Sep 2024 by Mateusz Topór, Concierge , Hotel Management
Dear Guest,Thank you for choosing Aries Hotel & SPA Zakopane and leaving the highest rating. I hope that the hotel met your highest expectations and left only pleasant memories. On your next visit to Zakopane I warmly invite you again!
by A verified traveler from LINDENHURST
Posted 20 Sep 2024
Aries hotel is a Hidden Gem in Zakopane! Wonderful hotel with beautiful mountains style rooms, it feels like sleeping in modern wooden cabin.Just few steps from famous Krupowki .Delicious buffet breakfast with so many choices, they even have honey directly from the bee keeper .Outstanding concierge service by pan Wawrzyniec who organized for us private trip to Morskie Oko with very knowledgeable driver pan Robert.Also concierge Mateusz very helpful .Excellent customer service ,great thanks for manager Kamil ,we got room upgrade and bottle of wine booking through Expedia.So many thanks for pan Artur who helped us a lot!The pool,saunas and jacuzzi were great way to relax after all day of side seeing. We could give this hotel 10 stars if we could!!!We couldn’t be more pleased with accommodations and hospitality !!!
Comment from Hotel Management
21 Sep 2024 by Mateusz Topór, Concierge , Hotel Management
Dear Guest,Thank you for choosing Aries Hotel & SPA Zakopane and leaving the highest rating. I am glad that our visitors leave such a positively wide opinion after a successful stay. I am pleased to hear that our Team met your highest expectations and provided only positive impressions. We would love to host you again.
by A verified traveler
Posted 18 Sep 2024
Lovely hotel. Great location. Clean and tidy.
Lovely spa.
Air con was the only negative, very loud - sounded broken which meant the rooms got very hot. But still 5 star over all
Comment from Hotel Management
18 Sep 2024 by Wawrzyniec Woźniak, Concierge , Hotel Management
Dear Aimee, Thank you for your comment on your comment on your recent Aries experience. I am pleased to hear that your stay was full of great memories and you liked so many things about our place. Sorry to hear about some minor inconveniences - please be assured we will do our best to eliminate them for your future visits. We would love to host you again!
