Ratings based on 22 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2020 on Hotels
by A verified traveler
Posted 5 Aug 2018 on Hotels
Room too small and poorly laid out.
Fridge didn’t work
Safe didn’t work
A/C poor
by A verified traveler
Posted 5 Aug 2018 on Hotels
by A verified traveler
Nice but no organization upon our arrival.
Posted 19 Jul 2018We showed up and there was no one at reception. We tried to call and no answer. Thankfully the cleaning staff was around and were able to help locate a building manager. Cleaning staff gave us keys but we had to track down wifi code and code to outside gate. No one there to give instructions.
If you know someone is checking in that day, you should probably have someone at reception. We arrived around 4pm which is not late. We tried to email prior to our arrival (about a day or so before) but we never got an email back.
Decent rooms but the sheets on one bed had holes.....I hate that.
Anyways, I found my VRBO experience in Croatia much better than this.
Recommended
for Everyoneby A verified traveler from Melbourne
Great stay
Posted 11 Mar 2018Loving the location, friendly staffs and great room
by A verified traveler
Posted 15 Aug 2017 on Hotels
We did not stay there as the management had a problem with the apartments. We were upgraded to main square residence
by A verified traveler
Beware- Bait and Switch.
Posted 23 Jul 2017 on HotelsI had booked a room for 4 nights at the Residence Hotel and emailed to let them know I would be checking in late. They emailed me to tell me that I should go to MAIN SQUARE residence, another hotel. It was only after I checked in that they told me I would be staying there (at the Main Square) and not the room I booked on the website. They said the place I booked had water problems- why hadn't they told me this before? Frankly, it seemed to be a lie. This was a good location, but less good room, long 3 flight walk-up. Like a 3 star hotel with no cleaning service, and definitely not what was advertized.. Beware, this may be a Bait & Switch scam - They post this desirable room on the webpage and stick you with less good one.
by Pranay
GREAT LOCATION
Posted 28 Jun 2017 on HotelsAPARTMENT WA SMALL FOR A FAMILY OF 4,
RECOMMENDED FOR 2 TO PERSONS ONLY.
THERE WERE MOSUITOES IN THE ROOMS.
TOM WAS VERY COOPERATIVE AND HELPFUL BUT TOLD THAT HE CANT DO ANYTHING REGARDING THE MUSQUITOES PROBLEM.
Recommended
for Everyoneby A verified traveler from USA
Perfect location - right in the Main Square!
Posted 26 May 2017It was great and it would be hard for us to imagine a better location in Zagreb. The staff was friendly and helpful. We had a perfect stay!
by Chiu
Bad Experience
Posted 22 May 2017 on HotelsBad Experience with Residence Park, we made the booking on Dec 19/2016 and got the confirmation for our trips to Zagreb in May 15-17/2017, unfortunately when we arrived on May 15/2017 and want to check in, their staff told us they can't offer the rooms for us (we are group of 8 and booked 4 rooms) they send us to another Apartment to stay for one night and then ask us move out next day and find a hotel by ourselves for the day, after we negotiation with them; they find another apartment for 6 of us and the other 2 go to another Apartment. It wastes our time and ruins our entire schedule, we don't have enough time to explore Zagreb this beautiful city and then we have to go back home. Obviously they over booking , don't consider this apartment RESIDENCE APARTMENT
