Ratings based on 631 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
great stay
Comment from Hotel Management
18 Nov 2024 by Ana - recepcija, Hotel Management
Dear Roland, Thank you for taking the time to share your experience about our hotel with other travellers. We hope you will stay at Hotel International again in the future so we can have another opportunity to provide a great holiday and excellent service. Warmest regards,
by A verified traveler
Posted 18 Nov 2024
A little outside the main touristy area but still walkable - 15 to 20 minutes to main square - hotel is very clean and quiet. Stayed there twice within 2 weeks and were very pleased with both stays. They even provided a nice box lunch at no charge when we checked out at 4AM to catch our flight. If we are ever in Zagreb again we will be back
Comment from Hotel Management
18 Nov 2024 by Ana - recepcija, Hotel Management
Dear Roland, Thank you for taking the time to share your experience about our hotel with other travellers. We hope you will stay at Hotel International again in the future so we can have another opportunity to provide a great holiday and excellent service. Warmest regards,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Hotel International Team, Hotel Management
Dear Andre, it was a great pleasure to be at your service here. We will surely be very happy to welcome you soon again.
by A verified traveler
Posted 15 Sep 2024
I chose the hotel for proximity to a conference location, it was a very nice stay and excellent staff and facilites
Comment from Hotel Management
16 Sep 2024 by Hotel International , Hotel Management
Dear Sandra, it was a great pleasure to be at your service here. We will surely be very happy to welcome you soon again.Kind Regards
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Damir, Hotel Management
Dear Pragati, thank you very much on behalf of all colleagues for recognizing our daily efforts in your highest grade of the hotel. We hope to welcome you again soon.
by A verified traveler from Calgary
Posted 31 Aug 2024
The dinner is fair in terms of the price of thevhalf board. The drink is too expensive.
Comment from Hotel Management
2 Sep 2024 by Damir, Hotel Management
Dear Yufeng, We appreciate you taking the time to share your impressions and are glad that you have been satisfied with your stay. The satisfaction of our guests is most important. We have taken particular note of your comments. Please be assured, we do value all guest comments and we have reviewed it with Managers concerned who will take further action. It was a pleasure to have you as our guest. Thank you once again for your feedback and we look forward welcoming you back. Sincerely yours, Hotel International Zagreb
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Leni, Hotel Management
Dear Mrs. Aleksandra, thank you very much for your praise of a Hotel International in your feedback review. We will be happy to do even much better at your first potential return
by A verified traveler from Chicago
Posted 6 Aug 2024
Roomy rooms, clean and great breakfast buffet
Comment from Hotel Management
8 Aug 2024 by Hotel International , Hotel Management
Dear Maria, it is a great joy to read such a great review of a hotel International Zagreb, and we thank you very much for that. We are happy that most of our customers are sincerely happy here, and we are looking forward to be at your service hopefully soon again here. Kind Regards
by A verified traveler
Would like to forget
Posted 25 Jul 2024 on HotelsIt all started wrong as I have reserved the room with breakfast through the hotels.com app, but when I arrived at the hotel I was informed that breakfast was not included. After chatting with Kathrine from Hotels.com app it was just confirmed to me that this is the hotel policy. Strangely though when I asked whether I did choose breakfast option I did not get an answer. Just got that this is the hotel’s policy.
Further to that my room had an issue in the bathroom where the ceiling was dripping water, after the technician came to see, he informed me that the next day we were going to change room. The hotel never informed us, we were in the room until 11am, no one called or visited. We went out in the city and when we came back our key was disabled because “you were changed room why did you not come to reception?”
Overall it is unfortunate on how hotels.com handled my reservation.
Comment from Hotel Management
26 Jul 2024 by Hotel International Zagreb, Hotel Management
Dear Mr. Alexis,Thank you for sharing your stay experience impressions with us. We are sorry if there was a problem when booking a room with breakfast. Sometimes when booking through an agency, there can be misunderstandings, but we know that the colleague at the reception saw the problem immediately and it was resolved immediately. We also know about your water leaking situation. Our apologies if you did not understand well that you need to come to the reception the morning after to change the room if needed. We hope that we will have the opportunity to host you again in our hotel.Sincerely, Hotel International Zagreb
by A verified traveler
Posted 24 Jul 2024
The hotel is average. The frustrating part was being there for two nights - two rooms - one room was fine but the other one had a broken AC the whole time we were there. Tried calling to have it fixed - had someone come see it twice. The very last time it turned off completely and we slept in complete heat. Hotel just said sorry about it and nothing else. No option to switch rooms - nothing. Wouldn’t recommend coming back!
Comment from Hotel Management
25 Jul 2024 by Hotel International Zagreb, Hotel Management
Dear Mrs. Katarina, we sincerely appreciate your passing on your observation. The opinion of our guests is extremely important to us and helps us monitor our work and the quality of our services. We would like to convey our sincerest regrets and apologies for the air conditioning problems you experienced at our hotel. The information you provide us is invaluable feedback that we will use to improve our performance in the future. Your comments are important for the education and training of our staff. We will ensure that your feedback is delivered to everyone. Rest assured, we appreciate all guest comments and have communicated the stated problem with the managers and taken all measures to prevent such situations from recurring. We would really appreciate it if you could give us another chance; we can assure you that next time we will not disappoint. Thank you for giving us the opportunity to apologize. Thanks again for the feedback. I hope to see you again soon.Best regards, Hotel International Zagreb
