Ratings based on 91 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not as advertised.
Posted 12 May 2024 on HotelsComfort was NO AC as advertised and bed comforter was wrong size for bed.Asked to have AC turned on or a portable fan and owner said NO to both .We even offered to pay for a portable fan if they got one .Still NO .Dirty under furniture and lots of fluff under big dresser. Good news the desk staff was wonderful.Room large and well furnished.Bathroom had tub mat anti slip.Restaurant next door,owned by same person, was excellent.Breakfast was simple.Had they been willing to work with us, on AC being broken, and had got us a fan, even at our expense, our rating would have been a 4.BUT the unhelpful attitude forces a 3.
by A verified traveler
Posted 15 Apr 2024 on Hotels
by A verified traveler
Posted 8 Aug 2023
The staff were very welcoming, the restaurant on the same property has a great and unique selection of foods that honor the Habsburg tradition and the owner's family, which has had this restaurant for 5 generations.
by A verified traveler
Posted 10 May 2023
Beautiful hotel with lots of history. Enjoyed the stay and the room. Service was excellent and the only thing I would recommend is to update the bathrooms. Other than that it was a perfect location out of the busy city.
by A verified traveler
Posted 10 Oct 2022
by A verified traveler
good zagreb experience
Posted 18 Jul 2022 on Hotelsclose to centar by tram and far superior to city centre hotels very large rooms good wifi good breakfast very quiet lots of old paintings in the room and the hotel
by A verified traveler
Posted 15 Jul 2022
The staff was super helpful. Place had a charming historic feel.
by A verified traveler
Posted 21 Dec 2021
Great staff at this hotel.
by A verified traveler
Cosy stay
Posted 16 Dec 2021 on HotelsGreat stay, a little odd that you have to call a number to have somebody unlock the front door after 11 pm
by A verified traveler
Posted 13 Nov 2021
Fifth generation family owned and run. Owner personally hands on involved. Property includes an adjacent restaurant with a culinary museum. Superb food.
