Ratings based on 739 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Great place to stay
by A verified traveler
Posted 5 Oct 2024
This property was scummy, the cold water didn’t work…which is crazy! And other people said their room was the same way. Never stay here, it should be condemned. The empty pool in the middle of the property should be a dead give away.
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
One of the worst experiences ever
Posted 2 Sep 2024 on HotelsDo not stay here! The first room had hot air coming out of the AC so we switched rooms after the front desk came in and felt the hot air. But the next room was still so hot we had to wet our clothes &we had a baby with us! I wanted a cold shower for me & the baby but that was not possible & the water was so hot it would've burned your skin. The pool was bone dry, the beds had dirt all over the comforter & the towels had black dirt all over them. There was no ice machine, just a tiny bag of ice from the front that clearly came out of a refrigerator ice maker of their own. We were sweating from head to toe after 2 hours so I asked the front if I could get my money back cuz we had to go to another hotel. She said yes so we left and got a room elsewhere with everything you'd expect and need from a hotel room. Then I was told by hotels.com that the woman who said she would refund me wanted to charge me $25 for cleaning even though we were there less than 2 hours and only moved the comforters a bit because it was too dirty to sit on them and way too hot. So I called her, she was very rude, argued with me for a while & blamed the AZ weather. But I finally got her to stick to her word & refund my money for the 2 awful hours that we sat in front of the AC with no change in comfort. This really was upsetting after driving for 8 hours and wanting to just relax for a bit. Save yourself the trouble and go to a better hotel. It's not worth saving 20 bucks or so a night to be miserable.
Comment from Hotel Management
4 Sep 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Aug 2024
Always helpful
Comment from Hotel Management
27 Aug 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
1 Aug 2024 by jeny, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 Jun 2024
Great room for the price. Could use some updating on furniture but clean and comfortable. Pool was empty and fenced off. Friendly check in.
Comment from Hotel Management
1 Jul 2024 by jeenita, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Jun 2024
Staff was helpful, and roon is very clean and felt safe.
Comment from Hotel Management
1 Jul 2024 by jeenita, Hotel Management
Thanks for staying with us. We appreciate your feedback!
