Ratings based on 53 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
GREAT EVERYTHING!!!
Posted 18 Jul 2024 on HotelsWe stayed here with elderly parents. It’s very close from the station and easy to find. The man (sorry I didn’t get his name) at check-in was extremely thorough in explaining everything and friendly yet professional.
We had a private bath in our room, but mainly visited the main baths. I didn’t realize they had this “Radon onsen” which had many health benefits. The dinner was HUGE and amazing. The breakfast was just was good. The service was great, too. The coffee in the lobby was also great.
WE WILL DEFINITELY RETURN!! Thank you so much for the wonderful stay :)
by A verified traveler
Posted 25 Mar 2024 on Hotels
Amazing Japanese food, traditional Japanese style hotel.
by A verified traveler
Posted 20 Oct 2023
This accommodation is mixed good and bad. There are a few things that I was very happy with! It is only about a 5 minute walk from Yugawara JR station, the room itself was very nice (we booked a traditional Japanese style room) and in it there were hot water facilities for tea, private bathroom, AC and TV. The onsen is obviously brand new and is a very high standard. There is the option for private onsen which costs about 2800 yen for a 45 minute session and I would recommend it! There are a few things that were poor however. There was construction work ongoing during out stay which we were not told about either when we booked or at check-in. It seemed to only happen between 9am and 12 noon however it was very noisy and it did certainly make the stay less enjoyable (we had to leave during these times as it was so noisy). The hotel is very hard to get in contact with. They do not respond to Expedia messages and do not have an email. They only have a Japanese speaking phone number which proves a little difficult to communicate. Check-in isThis accommodation is mixed good and bad. There are a few things that I was very happy with! It is only about a 5 minute walk from Yugawara JR station, the room itself was very nice (we booked a traditional Japanese style room) and in it there were hot water facilities for tea, private bathroom, AC and TV. The onsen is obviously brand new and is a very high standard. There is the option for private onsen which costs about 2800 yen for a 45 min
by A verified traveler
Above and beyond service
Posted 29 Apr 2019 on HotelsIn here they treat you like a royalty, the staff @ the front desk spent so much time prepping us for a ryokan experience and helped us how to wear the kimonos the proper way. He also helped us to find the best sushi place for our kids (Japanese authentic one) set up our taxi ride to and from hotel and they even made the reservation for us. Not to mention they have the best hot baths and spa in-house.
Recommended
for Everyoneby A verified traveler from Tokyo
Nice renovated and good for traveler with baby
Posted 29 May 2017The hotel provided us baby tub in the room and also baby crib during our breakfast so we could enjoy breakfast.
A nice experience for our first time ryokan with 2 month old baby
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 15 May 2024
とても清潔でバリアフリーの部屋だったのでよかったです。
by A verified traveler
Posted 1 Apr 2024
施設は昭和レトロな部分とリフォームされた部分がありました。リフォームされた部分に泊まりました。車椅子の母もテーブルで食事ができ、露天風呂にもなんとか入ることもできましたので、満足でした。
by A verified traveler
Posted 17 Oct 2023
by A verified traveler
Posted 12 Oct 2023
