Ratings based on 281 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Very nice experiencing the traditional Japanese culture, including the hot springs and the food. The staffs are nice and food are delicious. It is very relaxing. Even though, the staffs are mostly from foreign places, they still are able to provide the traditional Japanese experience.
by A verified traveler
Posted 27 Jul 2024
Loved it.
by A verified traveler from Superior
Posted 24 May 2024
Staff were very helpful.
by A verified traveler
Posted 15 Sep 2019 on Hotels
The room stinks it smells like someone urinated on the tatami floor.
it looks like two old ladies manage the whole property
I will not come back
by A verified traveler
Posted 1 Sep 2019 on Hotels
Excellent service. While the rooms we chose do not have shower facilities, there are 3 Onsen, one of which is just next to our room and open 24 hours. The property manager even left a note for us as we checked in after their office hour. Even brought us around to see the bigger rooms. Extremely good service. Highly recommended.
by A verified traveler
Posted 29 May 2019
My room with private outdoor bath is superb but location is not that so convenient for the large luggage.
by A verified traveler
Posted 10 Apr 2019 on Hotels
The room and onsen was very nice but the food was disappointing to the overall cost.
by A verified traveler
Posted 7 Dec 2018
Nice and cozy hotel. Meals could be better. Location is great. Hotel staff are very kind and helpful.
by A verified traveler from Toronto
Posted 23 Nov 2018
Room is nice and clean, with wonderful reserved hot springs. It would be nicer if have breakfast and dinner
by A verified traveler
Posted 12 Nov 2018 on Hotels
Staff are friendly as a whole. Our room is next to the a store / small room for keeping those towels and entires for hot spring. This is the place where there is engine or generator for generating the hot spring. Whole day noisy even at night. Unable to sleep well as the sound non stop even though comfortable tatami and spacious room. There was mosquitoes at the surrounding area.
