Ratings based on 519 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Washington
Posted 23 Oct 2024
Beautiful.
Comment from Hotel Management
31 Oct 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Samuel ，Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.We’re delighted that you enjoyed your stay and found it beautiful. Your appreciation means a lot to us, and we can’t wait to welcome you back for more memorable moments. Safe travels until then! Safe travels, and see you soon!The Lalu Sun Moon Lake.
by A verified traveler
Posted 12 Oct 2024
The Lalu is clearly a top notch hotel and the facilities and staff are excellent.
A few specific positives - Marshall and Allen both went above and beyond in terms of their service. The Japanese restaurant meal was top notch. The Spa was very good. Being able to walk out and around the lake was great, as well as the boat trip across to the pagoda.
A few suggestions for improvement - the pool area got very noisy with lots of children shrieking, so some thought on how to balance this would make sense. We enjoyed the Chinese Restaurant food however the ambience is very basic - a big white room in effect.
Comment from Hotel Management
17 Oct 2024 by The Lalu Sun Moon Lake PR Supervisor, Hotel Management
Dear Mark,Thank you for taking the time to share your thoughtful feedback following your stay at The Lalu. We are thrilled to hear that you had a wonderful experience and appreciated the exemplary service provided by Marshall and Allen. We will be sure to pass along your kind words to them. It’s also wonderful to know that you enjoyed the dining experience at our Japanese restaurant and had a relaxing time at our Spa.We’re glad you were able to take advantage of our serene location by the lake, and that the boat trip to the pagoda added to your overall enjoyment.We also appreciate your constructive feedback. We understand how important it is to balance the atmosphere at the pool area, and we will consider options to ensure a more peaceful experience for all our guests. Additionally, we have taken note of your comments regarding the ambience of our Chinese restaurant and will explore ways to enhance the dining environment while maintaining the quality of our cuisine.Thank you once again for your valuable insights. We hope to welcome you back to The Lalu for an even more memorable stay in the future.The Lalu Sun Moon Lake.
by A verified traveler
Posted 30 Sep 2024
Great hotel with wonderful view of the lake. During check-in, we didnt even need to queue. Just chill and
enjoy the snacks & tea provided by the hotel & wait for the hotel to check you in.
Staff were so attentive & because we had a stroller, we just needed to call the recept in the morning and they will send someone up to your room and personally bring you through a ramp access to the breakfast location.
Travelled with a baby and the hotel made the stay for our baby very convenient and comfortable. Baby sterilizer is also provided in the room which not many hotel does so I'm very impressed!
1 night is definitely not enough!
Comment from Hotel Management
2 Oct 2024 by The Lalu Sun Moon Lake PR Supervisor. , Hotel Management
Dear Diana ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.Thank you so much for sharing your delightful experience with us! We're thrilled to hear that you enjoyed the stunning lake view and found the check-in process to be seamless and relaxing.It was our pleasure to ensure your stay was as comfortable and convenient as possible. We are glad that the stroller-friendly access and baby amenities made a positive impression on you.Your kind words inspire us to continue going above and beyond for our guests, and we hope to welcome you and your family back for an even longer stay next time! Safe travels, and we look forward to seeing you again soon!The Lalu Sun Moon Lake.
by A verified traveler
Posted 24 Sep 2024
房间楼台风景美得让人窒息而不忍离去，一切刚刚好！
Comment from Hotel Management
27 Sep 2024 by 日月潭 涵碧樓行銷PR Supervisor, Hotel Management
親愛的Honghui 您好：感謝您前來涵碧樓的住宿，並且在此分享美好的體驗以及對我們服務的高度評價！我們很高興您喜歡房間的風景與氛圍，並且感受到了日月潭的無與倫比之美，期待您的再次光臨，繼續探索日月潭的獨特魅力，讓我們為您帶來更多美好的回憶！祝您生活愉快！耑此 敬頌安祺涵碧樓線上小管家 上
by A verified traveler
Posted 21 Aug 2024
When I went to Sun Moon Lake in Nov 2023, the hotel was fully booked. When I returned there in April 2024, I made it a point to stay at the Lalu, and it did not disappoint me. The view from the property is amazing. The room is a suite and very spacious with a balcony. The room is equipped with everything. It was raining the day I stayed there. And it gave me a different feel when the lake was sunny, I just relaxed at the balcony, sipping my cup of tea and enjoyed the ever-changing scenery of the lake with the clouds passing by.
The staff were very friendly, and the service was very personal. After check-in, a staff will accompany you to the room and gave a detailed explanation. And they would greet you by your name when you passed by the reception area. You felt welcomed there.
The breakfast buffet had a lot of varieties to choose from and tasted great. The dinner from the Chinese restaurant and the Oriental Brasseries was a little below my expectation but was still acceptable.
The hotel provided free shuttle service to and from the bus station and made it very convenient to use public transportation to get there.
I enjoyed my stay there very much and will return there some day.
Comment from Hotel Management
23 Aug 2024 by The Lalu Sun Moon Lake PR Supervisor. , Hotel Management
Dear Kin-Kee ,We are thrilled that you chose to stay at the Lalu during your return visit to Sun Moon Lake, and we're delighted to hear that we met your expectations. The beauty of the lake truly shines in all weather, and we're pleased that you were able to enjoy its ever-changing scenery, especially from the comfort of your spacious suite.It’s wonderful to hear that our team made you feel welcomed and that the personal service, including the detailed room introduction and warm greetings, contributed to your positive experience. We strive to create a memorable stay for our guests and are glad to have achieved this for you.We also appreciate your candid feedback regarding the dinner at our Chinese restaurant and Oriental Brasseries.We understand that there is always room for improvement, and your comments will help us enhance our dining offerings.Thank you once again for choosing the Lalu. We look forward to welcoming you back in the future and providing you with an even more exceptional experience.We look forward to welcoming you back for another memorable stay in the near future. The Lalu Sun Moon Lake.
by A verified traveler
Posted 10 Aug 2024
by A verified traveler
Posted 5 Jul 2024 on Hotels
by A verified traveler
Posted 4 Jul 2024
Beautiful hotel on Sun Moon Lake with excellent staff. Hotel overall aesthetically is wonderful but it shows some wear and tear and could use a refresh in some parts. Overall the exceptional staff, access to dining (the View restaurant and the Japanese restaurant for guests only) and the pool and tea areas were very enjoyable. The lake itself is quiet and the Lalu hotel provides for a relaxing setting. All these helped us to enjoy our stay and overlook the minor repairs we thought the hotel needed. You also have direct access to the walking trails and you can also walk about 5-10 minutes to the dock to enjoy a boat ride to the temples and gondola. Recommend asking the hotel for transportation from the Taichung train station as well if traveling from Taipei or elsewhere- very helpful.
Comment from Hotel Management
11 Jul 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Claudia ,Thank you for your wonderful review and for choosing to stay with The Lalu Sun Moon Lake ! and insightful feedback. We are delighted to hear that you enjoyed your stay and appreciated the beauty of our hotel and the exceptional service provided by our staff.We are thrilled that you found our dining options, including The View restaurant and the exclusive Japanese restaurant, to be delightful, and that you enjoyed our pool and tea areas. It’s wonderful to know that the serene setting of Sun Moon Lake and the relaxing ambiance of The Lalu contributed to a memorable experience.Your feedback is invaluable to us, and we are committed to making the necessary updates to ensure that our facilities remain at their best. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back to The Lalu in the future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.The Lalu Sun Moon Lake.
