Ratings based on 120 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2023
Was conveniently located the pier and breakfast was provided at the resort building
Comment from Hotel Management
1 Jul 2023 by Ruth 7/1, Hotel Management
Dear GuestThank you very much for your feedback. We appreciate your kind words and we hope to welcome you back for another stay in the future.
by A verified traveler
Posted 28 Feb 2019
Comment from Hotel Management
30 Apr 2019 by Cora, Hotel Management
親愛的 貴賓 您好: 非常感謝您的評論 我們將秉持著賓至如歸的精神 持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善 晶澤也非常期待下次與您相見
by A verified traveler from Singapore
Posted 19 Dec 2018
Spacious room with separate toilet bowl, wash basin and shower area. Includes a buffet breakfast (located at 2F of Crystal Resort) which overlooks Sun Moon Lake and Ita Thao Pier. However, the cooked food were cold even though there is a warmer underneath each chafer. Price was also on the high side.
Comment from Hotel Management
20 Dec 2018 by Cora, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
by Ngoc
Not impressed
Posted 15 Jul 2017 on HotelsThe toilet enclosure is amazing curtain. Not much privacy.
Comment from Hotel Management
30 Jul 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
by Siew Fong
Posted 3 Jan 2017 on Hotels
Hotel location is good. Near the pier. However no 24 hours service and need to go to their nearby hotel for breakfast.
by Li Kao
Secret Rendezvous
Posted 19 Apr 2016 on HotelsOverall a pleasant stay with good privacy and the breakfast was wonderful with Great Lakeside view. Definitely worth coming back again.
by A verified traveler from hk
The room is too small.
Posted 19 Feb 2016The room is too small with an open toilet which quite surprise me. Other facilities in the room is nice. The breakfast is of hotel quality. But the hotel room with no window and open toliet is quiet unacceptable with such price.
Recommended
for Familiesby A verified traveler from Kuala Lumpur
No privacy doing private business in room
Posted 23 Sep 2015
Pros: Cleanliness, proximity to the pier. But Ita-Tsao is a small "town", all hotels are close to the lake.
Cons: The shower cubicle is a joke. It should be removed and replaced with a proper bathroom.
Location: There are a couple of streets line with the usual shops cater exclusive for tourists.
The bathroom is separated with a flimsy curtain, the toilet is translucent. Not an issue if you travel alone or if you and your companions are comfortable in revealing your private business. The room is windowless but clean. There is no staff in the evening as they pack up and close shop. Breakfast is at the sister's hotel, which is a couple of minutes walk away towards to lake. That hotel facing the lake should have been a better choice for us.
by Tan from Singapore
Far, obscured but nice
Posted 25 Jun 2015 on HotelsThe reception counter is not within the hotel itself but hidden in one of the shophouses about 5 to 10 min walk from the hotel. There was no porter to help to carry the luggage and we were given a room not within the hotel itself but one of the rooms in the shophouse, reason given being that we had purchased at a cheaper rate. The hotel is also located across the lake far from the main station. The room is new and comfortable though.
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by 晶澤管理部, Hotel Management
親愛的貴賓您好:非常感謝您特別撥空來評分，這邊想您確認，這邊有哪些的不足想聆聽您寶貴的意見做最完整的改善 ，靜待您的佳音，我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客，晶澤也非常期待下次與您相見。
