Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from McKinney
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Peaceful property by the lake with easy access to bike lane/footpath that goes around the late. I enjoyed the morning hike and free bike rentals. However, there is no good F&B options in the immediate vicinity and closest cafe establishments are around 1KM away on foot. The hotel look worn and due for renovation. Service is mediocre and transactional (no smiles).
by A verified traveler
Posted 18 Nov 2024
Great place
by A verified traveler
Posted 16 Nov 2024
Good hotel to stay in. There's some mould in the bathroom. Only a few staff members speak English.
Comment from Hotel Management
16 Nov 2024 by Sun Moon Lake Hotel, Hotel Management
Dear Daisy van Amerom:Thank you very much for staying at Sun Moon Lake Hotel this time and leaving your valuable comments as an important reference for our continuous improvement. We will continue to work hard to improve, and all staff at Sun Moon Lake Hotel will continue to improve in order to give you a better accommodation experience.
by A verified traveler from Sugar Land
Posted 14 Nov 2024
The front desk staff, shuttle drive and kitchen staff are very friendly, and excellent,
Comment from Hotel Management
15 Nov 2024 by Sun Moon Lake Hotel, Hotel Management
Hello, dear Anthony Le,Thank you for choosing Sun Moon Lake Hotel and sharing your stay experience to let more travelers know that we focus on attentive service. Thank you very much for your praise of the service staff. We will continue to work hard to provide travelers with better accommodation quality. Your affirmation gives our entire team great support and encouragement, and we sincerely hope that you will have new experiences and happy memories every time you come.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Good location but hotel feels outdated
Posted 18 Aug 2024 on HotelsWell located hotel and staff are good/helpful. The hotel itself is showing its age and needs to be refurbished. Whilst beds are good, rooms look old and bathrooms are unusual! Breakfast has a good selection but surprised that the bar never opened on a Saturday night.
by A verified traveler
Posted 26 Jul 2024
Staffs are excellent. The property is dated and need updating to modern stage.
by A verified traveler
great location on the lake
Posted 12 Jul 2024 on Hotelsthe window view facing the lake is amazing. the room is nice, comfortable . the bikes are very old and many of them were difficult to get the kickstand to move. the breakfast was typical asian fare. right on the bikepath so nice area to walk and hangout.
by A verified traveler
Right in the lake!
Posted 6 Jul 2024 on HotelsExcellent spot with a beautiful walkway. The Immediate lake access was perfect. The food was good, and the staff were amazing. Perfect place to stay.
