Ratings based on 983 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The office staff was friendly and helpful. Everything was well organized and functioning. The last hotel was a mess! Norm
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Donna, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler from Edison
Posted 17 Nov 2024
Great locations, spacious rooms. Near to Joshua park and Palm Springs.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Pranay, thank you for your review! We're delighted to hear you enjoyed our location and spacious rooms. Being close to Joshua Tree National Park and Palm Springs makes for a great stay, and we're glad it worked out for you. We hope to welcome you again soon!Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler
Posted 16 Nov 2024
Perfect for the price, when i turned the heater on it smelled really weird though.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Jose, thank you for sharing your feedback! We're glad to hear that you found the hotel to be a good value. However, we apologize for the issue with the heater smell and will have our team check it to ensure everything is functioning properly. We hope to welcome you back soon for a more comfortable stay!Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler
Posted 12 Nov 2024
Convenient area. Very old and run down. Needs major renovation.
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Dear Barbara, thank you for sharing your feedback. While we're glad to hear you found the location convenient, we apologize for the condition of the property and any cleanliness issues you encountered. We take your concerns seriously and are working on plans to improve our facilities and overall guest experience. Your input is valuable, and we hope you’ll consider staying with us again in the future, as we work to make the necessary improvements.Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear James, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 3 Nov 2024
The drawers don’t stay shut , the doors and bed squeaks , all and all it’s needs an up grade
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Michelle, thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of the drawers, doors, and bed. We're sorry to hear that these issues affected your stay. We are continually working to improve our facilities and your comments will be taken into consideration for future upgrades. We hope to have the chance to provide you with a better experience next time.Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler from centereach
Posted 26 Oct 2024
The hotel is fine and as a reasonable price it's in a good position to visit all the attractions around the area but I had two major issues that made me decide to give them one star, first issue when I check in they give me a wrong room when I went to try to open the door the key didn't work and was already people in the room that got mad that I try to get in their room, second issue when I went to have breakfast and get cereal the milk was acid it went bad that was really bad and dangerous
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear John, thank you for taking the time to share your experience. We're pleased to hear that you found our hotel to be reasonably priced and well-located for visiting local attractions. However, we sincerely apologize for the issues you encountered during your stay. It is unacceptable that you were given the wrong room and that this caused an uncomfortable situation for both you and the guests already in the room. We are addressing this issue with our front desk team to ensure it does not happen again. Additionally, we are sorry to hear about the milk situation at breakfast. This is certainly not the standard we strive for, and we will investigate this matter further to ensure our food safety and quality are maintained. Your feedback is invaluable to us, and we hope you will give us another chance to provide you with a more pleasant stay in the future. Thank you again for bringing these matters to our attention.Kind regards,Customer Care TeamSuper 8 Yucca Valley
by A verified traveler
Posted 24 Oct 2024
Everything was great. Would stay there again, if ever in the area. Thank you!
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Cecelia, thank you for your wonderful feedback! We’re thrilled to hear that everything was great during your stay and that you would choose to stay with us again. Your support means a lot to us, and we look forward to welcoming you back whenever you're in the area!Kind regards,Customer Care TeamSuper 8 Yucca Valley
