Ratings based on 992 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yuba city
Posted 15 Nov 2024
Like the big room and big refrigerator and kitchenette microwave for cooking
by A verified traveler
Posted 4 Nov 2024
Great experience staying
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 17 Oct 2024
Stayed here about 2 weeks ago for 1 night. I got 2 rooms. Bathrooms were clean & spacious. AC worked great. Both rooms were clean. I definitely wouldn’t stay for longer than 1 night. Neighborhood seemed kind sketchy but did not see any homeless people like the other reviews mentioned. Hometown suites is actually behind another motel but you check in at the front motel. Both are under same management. That wasn’t advertised in the listing but it was fine. We were allowed early check in and the fee was waived due to being in town for a funeral. Early check in fee is $30 per room. Front staff was very nice.
Comment from Hotel Management
31 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Pahola,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS YUBA CITY. At Red Roof we are thrilled to read that the rooms are clean, the front desk staff was very nice and all the positives that you highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Not bad for the price. But be prepared for the $150 deposit on top of the room cost
Comment from Hotel Management
22 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Yuba City. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our affordable rates. You indicated that you were unsatisfied with our security deposit policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Oct 2024
Wifi connection wrecked my computer access for the rest of the day. An ATM machine was our online communication with the lobby ALL night after 4pm - NO personnel onsite. The guy on the machine screen was not in this country and could give us no help regarding the area's restaurant. Every else pretty normal.
Comment from Hotel Management
18 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Elsie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Yuba City. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with poor wi-fi connection. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
The property is dilapidatd. Check in was done by a kiosk with no live person present in the lobby. The room was way in the back of the property, I had 2 young children. There were homeless people hanging out across the parking lot. The pool and spa were in disrepair and unusable. I do not recommend.
Comment from Hotel Management
10 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tina, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS YUBA CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the loitering you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Melissa. The staff and I at the HomeTowne Studios by Red Roof Yuba City appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Hanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PALATINE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
